Bethesda, Maryland, May 12, 2016 – Yesterday marked the launch of the refurbished Empire State Building Official Store by Dufry company, World Duty Free. Located on the 80th floor of the Empire State Building, the extensively renovated space now spans an impressive 4,200 square feet, adding an additional 1,200 square feet to the previous store which first opened in 1990.
The bright and vibrant store, devoted to memorabilia of the world-famous building and New York City, has been elegantly re-designed in partnership with Empire State Realty Trust. With Art Deco features intact, the Empire State Building Official Store has been modernized to improve the accessibility of merchandise to over 4 million people who visit the landmark each year.
As they approach the space, visitors are greeted by a showcase window bearing a striking logo and intricate etchings of original design features that celebrate the Machine Age and can be found on the ceiling in the lobby of the Empire State Building. One particularly striking feature in the store is a large Art Deco inspired ceiling decoration. The interior of the store includes gold detailing and garnet colored statement walls, a nod to the Art Deco heritage. Furthermore, digital screens incorporated into the store layout showcase exclusive artwork, Empire State Building trivia, and Empire State Building tower light shows.
A broad product range is offered and a carefully curated selection of bespoke souvenirs reflect both the historical prominence of the building, as well as modern, artistic interpretations of its beauty. Much of the collection is designed exclusively for the Empire State Building Official Store. Signature products include:
- Beautifully crafted, hand-painted stemware from Lolita that captures the classic Art Deco design of the building and the excitement of New York City
- A unique collection of artisan chocolates including a three-pound, solid chocolate replica of the Empire State Building and a 14-pound, 18-inch-tall solid chocolate King Kong
- And apparel items featuring exclusive designs of the Empire State Building, King Kong and New York City. The collection includes both whimsical and modern styling, as well as classic and retro designs.
Joseph DiDomizio, CEO of Division 5, Dufry, comments, “The Empire State Building is not only a New York landmark, but also an international icon, The World’s Most Famous Building. We are honored to be partners with Empire State Realty Trust. Their sharp attention to detail and substantial investment into the Empire State Building itself has resulted in an exemplary experience for all those who travel to New York City and we are proud to be part of that journey.”
“We are excited to offer a new and improved shopping experience,” says Anthony E. Malkin, Chairman and CEO of Empire State Realty Trust (NYSE:ESRT). “The redesign has enhanced one of the core elements of the Empire State Building Experience and improves engagement in the retail store.”
The Empire State Building Official Store is open seven days a week, from 8:00 a.m. until 2:00 a.m. Visitors may also browse a wide selection of gifts on the Empire State Building Official Store website www.empirestatebuildinggifts.com.
London, United Kingdom, 10 December 2015 – With the completion in November of its third and final tax and duty free store at Helsinki Airport, World Duty Free, a travel retailer of the Dufry Group, today hosted an official launch for its eleven retail operations in Terminal 1, Terminal 2 Schengen and Terminal 2 Non Schengen.
Winning the concession at the end of 2013 to operate several stores at Helsinki Airport, expanded the travel retailer’s geographical presence and gave it its first contract in the Nordic Countries. Helsinki Airport is the busiest airport in Finland and a major European transfer hub especially for flights between Europe and Asia. It handled almost 16 million passengers in 2014 and a major redevelopment programme by Finavia is underway to accommodate up to 20 million passengers annually by 2020.
Working in close partnership with Finavia, World Duty Free (WDF) is committed to delivering world class customer service and a fabulous airport shopping experience to Helsinki Airport’s passengers.
EUGENIO ANDRADES, CEO, WORLD DUTY FREE GROUP comments, “We were delighted to win the opportunity to operate at Helsinki Airport. With its unique geographical location – the shortest route between Europe and Asia – the airport serves as the main European gateway to Asia, with an impressive 17 direct destinations to Asia in 2016. We have worked closely with our partners at Finavia to create the very best stores and offer passengers an inspiring choice of premium brands, exclusive products and local specialities”.
VILLE HAAPASAARI, AIRPORT DIRECTOR, FINAVIA continues, “We have been upgrading the commercial service selection at Helsinki Airport extensively during the past couple of years. Having a global and experienced operator such as World Duty Free as part of our service offer is a great thing for us. We hope that we can provide our passengers not only what they are looking for, but new experiences and positive surprises as well”.
The travel retailer’s portfolio of commercial space at the airport includes a walk through tax and duty free and duty paid store in Terminal 1, which started trading on 13th November 2015. With a footprint of 283 sqm, the store has a strong emphasis on Finnish brands to cater for the many short haul non domestic European flights from this Terminal. A sense of place is enhanced with the introduction of WDF’s shop in shop concept; ‘Thinking Finland’, which gives additional local flavour with its range of premium souvenirs and food items.
Moving on to Terminal 2, WDF dominates the retail offer with a walk through tax and duty free and duty paid store and three ‘boutique’ stores in the Schengen area and another walkthrough duty free store, four boutique stores and a VIP Lounge store in the Non Schengen area. The passenger profile differs significantly between the Schengen and Non Schengen areas; so once again, WDF has tailored its product offer appropriately. T2 Schengen has a wider European passenger profile with the main nationalities being Scandinavian, Italian, French, Spanish and Polish. Several new brands have been introduced into the main store including L’Occitane, Rituals and Sisley fragrance. There’s a focus again on Finnish products with the inclusion of a smaller ‘Thinking Finland’ counter concept.
A separate Multibrand Luxury store showcases a selection of premium brands including Porsche and Versace. Sunglasses have been a big success story here, occupying just 20% of the store space, but accounting for 50% of the total store sales at the height of summer. On the opposite side of the walkway WDF’s Ralph Lauren Polo store focuses mainly on clothing and some accessory lines and caters for a predominantly female passenger profile.
WDF is justifiably proud of the Beauty Brands store it has created in partnership with Estée Lauder Companies (ELC) in Terminal 2 Schengen. Fitted out to the highest specifications, the 175sqm store has real impact and brings together a collection of premium ELC brands including Tom Ford Beauty, La Mer, Jo Malone London, Bobbi Brown, M·A·C and Origins. The Jo Malone London concession is the first one in Scandinavia and has therefore been extremely well received by the airport’s passengers, as it’s the only place they can buy this coveted brand. M·A·C and Bobbi Brown are both new brands for the airport.
At 1280sqm, the main walk through store in T2 Non Schengen is WDF’s largest store at Helsinki Airport. With its high proportion of Asian and Chinese passengers, 70% of the passenger profile is transit. Consequently, there is a much stronger focus here on international brands and several new products have been introduced to give a real depth of range including Crème de la Mer, La Prairie and Sisley.
The Liquor area in this store incorporates WDF’s Connoisseur Collection concept, which showcases the premium cognacs and whiskies so popular with Asian and Chinese passenger profiles. As it’s illegal to sample alcohol in store in Finland, retailers have to find other ways of engaging customer interest and helping them understand what a particular spirit may taste like. This is done in highly creative ways, for example by exploring aromatic notes in different liquors, rather than their flavours.
A large sampling area is included in the Food and Confectionery area to allow a regular cycle of promotions and product sampling for customers. Fazer, the number one confectionery brand in Finland, has a significant presence in this store and a delicatessen area offers chilled meats including reindeer and bear as well as Finnish cheeses. There is significant competition across the airport on souvenirs, so to differentiate its offer WDF has focused on premium souvenirs, seeking to grow that aspect of the category with items from suppliers such as the Finnish design brand, Arabia, who product quality mugs and other china pieces decorated with the iconic Moomin characters.
The boutique stores in T2 Non Schengen all have a notably premium product offer to suit the passenger profile. The Max Mara store occupies a prime location in the terminal and started trading on 23rd November. In the Multibrand Luxury store, Bally – a brand that is particularly popular with Asian passengers – is performing strongly, accounting for 40% of total sales. The flexible format of this concept store means that different brands can be introduced and trialled, to keep the product mix fresh and relevant for customers. Burberry attracts a high level of interest from Chinese passengers, whilst the Chocolatique store provides a final opportunity to purchase premium confectionery items from brands such as Godiva, Butlers and Fazer.
WDF’s retail offer at Helsinki Airport is completed with the VIP Lounge store, which forms part of the Finnair flagship First and Business lounges. It offers passengers a final opportunity to do some airport shopping and delivers a consistently strong trading performance thanks to its prime location.
New store forms part of airport’s new overall redevelopment and creates 40+ new jobs
London, United Kingdom, 18 November 2015 – World Duty Free (WDF), a travel retailer which is part of Dufry AFG, celebrated the official launch of its redeveloped tax and duty free store in Edinburgh Airport today. With 1,240m² of retail space, the fully walk-through store is almost twice the size of the store it replaces, driven by growth in passenger numbers and the customer demand for exciting products, latest launches and a wider range of brands. The larger store has also created over 40 new jobs in the local area, including full time, part time and consultant roles.
Edinburgh is the fifth largest airport in the UK (based on passenger numbers) with more than 30 airlines in operation and one of the highest ratios of business travellers. It also has the UK’s largest tourism market after London, with 41% of tourists arriving by air. WDF has developed the store environment and tailored the retail offer to meet the airport’s passenger profile and enhance the overall investment in redevelopment of the IDL being made by the airport’s owners, Global Infrastructure Partners (GIP).
FRED CREIGHTON, CHIEF OPERATIONS OFFICER FOR WORLD DUTY FREE comments, “Edinburgh Airport is one of the UK’s most successful and vibrant airports and is an important part of our business. We’ve enjoyed working in close partnership with the airport team to create this new store, which delivers a very different shopping experience, along with a variety of new brands that our customers most want to see.”
GORDON DEWAR, CHIEF EXECUTIVE OFFICER AT EDINBURGH AIRPORT continues, “This fantastic World Duty Free store doubling in size is a great example of how we’ve listened to our passengers and have delivered greater choice to improve the constantly evolving Edinburgh Airport experience.
“The creation of 44 new jobs at this store and the development of the whisky and beauty brands show that World Duty Free recognises the ambition that Edinburgh Airport has for greater growth.
“Edinburgh Airport is going from strength to strength – with more airlines and a greater choice of routes and destinations than ever before – and we are well on course to make 2015 our busiest year ever.”
On entering the store, the customer is immersed in the dynamic and extensive liquor area, reflecting one of Scotland’s key exports – whisky. It incorporates WDF’s trademark World of Whiskies concept store and its execution in Edinburgh is the largest World of Whiskies in the Group’s portfolio to date, with a footprint of 177m². Here, in the home of whisky, the space has a strong focus on travel and world exclusives. Over 350 whiskies are stocked and a Whisky Experience bar ensures that customers have the opportunity to discover them in an environment that is both welcoming and inspiring. Expert staff are able to advise customers and help them make the right selection from the hundreds of whiskies on offer in the store.
A separate Whisky Event area showcases new and exclusive whiskies, rotating them on a monthly basis. A tasting bar has been incorporated once again, to enable customers to experience the different expressions. The liquor area continues with strong and bespoke personalisations from dynamic brands such as Hendrick’s Gin, Tanqueray, Ciroc and Smirnoff.
The 442m² beauty area is equally impactful and introduces many new brands to the airport’s passengers. Elemis, bareMinerals, Bobbi Brown, Rituals and L’Occitane are all newly listed, as are fragrances such as Miller Harris, Tory Burch, Alaia and Bentley.
Another key category for the store is Luxury. Building on the success of the PANDORA counter in the previous store, the brand now has a strongly personalised wall bay. A contemporary fashion watch area has been introduced to suit the passenger profile of the airport and a significant number of new brands have been introduced. Mondaine – a heritage Swiss brand with an attractive entry price of £145 is one such introduction – along with ‘shop in shop’ formats for Michael Kors and Armani.
The Sunglasses store that was originally in place in Edinburgh has been closed and extended space has been allocated to sunglasses within the new store. Stand out personalisations include those from Ray-Ban and Oakley and new display units showcase products to best effect.
The customer journey concludes with foods, confectionery and souvenirs. A sense of place is created with a strong focus on local brands – Mrs Tilly’s Scottish tablet and fudge, a range of Tunnock’s products, Walker’s Shortbread and specialist foods such as haggis and whisky flavoured teas are just a few examples. Souvenirs also tap into the local heritage, with cashmere and lambswool tartan scarves, ‘Nessie’ soft toys and Scottish themed keyrings and magnets being amongst the best sellers.
|Main Tax & Duty Free Store||m²|
|Total Net Area||1,240|
|Total Gross Area||1,251|
30th September 2015, Heathrow- World Duty Free Group’s (WDFG) tax and duty free store in Heathrow’s Terminal 5, has been transformed with an extensive and impressive redesign. The store typically handles more than 35,000 transactions each week and when reviewing its design, a key consideration for WDFG was to improve navigation and product range within the store, for the 15 million passengers that currently depart from the terminal each year. Most significantly however, all WDFG’s future developments will be modelled on this terminal, which incorporates the very latest in terms of technology and retail design.
Eugenio Andrades, CEO of WDFG says, “It was 7 years ago that Heathrow Terminal 5 became operational, and WDFG’s store became a well-known benchmark across the industry. We have now focused on taking it to yet another level in terms of the world class airport shopping experience, the environment and the product range that we offer to our customers. This is a store that can justly own its flagship status.”
Brian Woodhead, Heathrow’s Commercial Director said: “Heathrow is incredibly proud of Terminal 5 having been awarded ‘best airport terminal in the world’ four years in a row and we are delighted to have a World Duty Free store that matches Heathrow’s ambition for our customers. We are excited about customers visiting this store for the first time and hope that they will be as delighted with this new shopping experience as we are.”
One of the most immediate and striking features of the new 2,850m. store is the vast chandelier suspended at its front entrance in beauty. Made up of more than 53,000 individual Austrian crystals, the chandelier was made by a British company based in Shropshire.
It is within the impressive beauty hall that customers will notice the most change in Terminal 5. WDFG has welcomed many new names in beauty to meet the demand for the latest and most desirable ‘on trend’ brands from Heathrow’s style conscious shoppers. Newly introduced make-up brands in Terminal 5 include Nars, Urban Decay, Burberry and Gucci Cosmetics, with the latter only being available directly from Gucci boutiques, outside of Heathrow Terminal 5.
In the World Duty Free beauty hall customers will also find brands that are only available in the domestic market in premium department stores. Examples include the niche fragrance houses Memo, Alaïa and Kilian. Other ‘firsts’ for the terminal, and indeed WDFG, include Hermès’ innovative Home Collection counter where customers can purchase candles and soaps from the iconic designer. The category showcases many other unusual and creative design features from brands, such as a vast perfume bottle made out of colourful spools of thread at the Givenchy counter and an oversized vintage travel case displaying fragrances by Memo. In October, premium hair care brand Aveda will also join the WDFG brand portfolio, with an exclusive UK travel retail counter in Terminal 5.
In keeping with the focus on customer experience and service, the beauty area offers a range of complimentary ‘express’ beauty treatments, including new make-up looks, skincare consultations, mini facials and massages. All are designed to be quick and informative, helping customers discover new products and techniques, whilst enjoying a relaxing pre-flight treatment. More than 40 till points, including 20 handheld tills, can be found in the beauty area, making the process of completing a transaction a speedy and smooth experience for customers.
WDFG’s Contentainment™ concept has two large ‘expo’ spaces in each of the leading category areas – beauty and liquor. Contentainment™ in Terminal 5 has evolved to feature a unique configuration of overlapping HD screens that create a feeling of depth, synchronised with an LED surround made of 200 high resolution LED tiles, floor and ceiling lighting and dedicated audio to create an immersive experience for passengers. Since the redevelopments, brand partners such as Belvedere, Burberry, Chanel and Dior have worked with
WDFG to stage innovative and experiential digital marketing and promotional activity within the store, creating excitement and customer engagement.
Located across the main walkway of the IDL is the second half of this flagship store, which showcases liquor, confectionery and foods. At the heart of the 506m. liquor area is a sleek tasting bar, with a digital fascia that can be updated quickly and frequently, to tailor messaging to different customer profiles at varying times throughout the day. Strong personalisations and feature walls are evident from brands such as Smirnoff, Baileys, Hendrick’s, Absolut, Finlandia, Belvedere, Cîroc and Remy Martin.
Following the length of the liquor area will lead customers into WDFG’s whisky concept store ‘World of Whiskies’. Beneath its barrel-vaulted ceiling, customers are completely transported into a world where famous distilleries and boutique brands are combined under one roof, to create an unforgettable whisky experience. Customers are invited to try complimentary tastings of whiskies and specialist store staff are on hand to share their expertise and knowledge with whisky novices and connoisseurs alike, helping them to find the perfect whisky for themselves or as a gift.
The food and confectionery area has been completely revamped, repositioning it as the luxury shopping destination for this product category in the airport. The Fortnum & Mason bar has a strong presence and is the only location on airport to offer fresh nougat, which is cut from large blocks to suit the customers’ requirements and individually wrapped and boxed to make the perfect gift. Branded units for Cadbury, Walkers and Twinings create strong focal points in this area of the store, highlighting a ‘sense of place’ with their focus on ‘Britishness’. Plasma screens within the personalised wall bays help capture the attention of customers and highlight what’s available in store.
Final touches of indulgence on the store exterior are its showcase windows. These are the first of their kind on this scale for WDFG and are similar in execution to those you would find at a premium department store. Exactly as their name would suggest, the vast windows ‘showcase’ stand out products from all categories and convey seasonal themes to striking effect. They give customers a real sense of what they can expect to discover within the store itself and thus help drive store penetration.
The last stage of the extensive refurbishment of World Duty Free in Terminal 5 will be the completion of the luxury area on the upper level of the IDL in January 2016. The increased floor area for this category will be fitted out to a high specification and will showcase extensive ranges of sunglasses, watches and jewellery.
|World Duty Free Heathrow T5||Net m²|
|Total Net Area||2850.71|
|Total Gross Area||3026.78|
World Duty Free Group (WDFG) officially unveiled its new store in the Eurotunnel Le Shuttle Charles Dickens terminal in France. The 794m² store represents a new retail format for WDFG, centred on bulk buying while continuing to deliver accessible indulgence to the 10 million passengers that currently travel on the shuttle service each year. The store is WDFG’s second retail partnership with Eurotunnel and its first in France.
“We were delighted to be awarded a second contract with Eurotunnel. The new store follows our successful partnership in the UK where we have proved that we understand the Eurotunnel customer very well,” commented Fred Creighton, Chief Operating Officer for UK and Northern at WDFG. “When passengers enter the Coquelles terminal they expect to see good value and excellent choice. They also want to take a memento of their travels home with them. Our new store is inviting and easy for customers to navigate and offers an extensive range of products, including authentic French foods and wines, at great prices.”
Jo Willacy, Commercial Director – Concession of Groupe Eurotunnel, said: “Our experience of working with World Duty Free Group has been very positive from the outset. They understand our customers and provide them with the perfect shopping opportunity when they pass through our terminals. We are delighted to open this new shop with them in Coquelles”
The journey into World Duty Free begins with a wide and welcoming entrance that leads the customer into the liquor area- a space that is more than double the size of any other category at 261m². Wine boxes, crated beers and a wide choice of both entry level and premium single bottle wines and leading spirits are available. In addition to a selection of deals that offer value across all liquor segments, customers can also take advantage of lower French duty rates on wines, spirits and tobacco before they return home.
Following the flow of the walkway leads passengers into the beauty area where WDFG has introduced brands such as L’Occitane and Molton Brown to the terminal. Here, customers can choose from a wide range of the latest beauty products, from high-profile fragrance launches, to premium skincare brands.
To satisfy demand from fashion focused customers, WDFG has also introduced a large selection of luxury and mid-priced sunglasses with 500 pairs in total to
choose from. New brands to the terminal include Prada, Ray-Ban, Tom Ford and Michael Kors, plus a selection from Guess, Maui Jim, Nike and Bloc.
At the centre of the new store customers will find an enticing new food and confectionery area that showcases a selection of local produce and family favourites. Chilled French meats and cheeses, along with local delicacies such as foie gras, enable customers to take a taste of their trip with them on the 35 minute journey back to the UK. Other regional confectionery items include macaroons, sablé biscuits, chocolates from French brand Maxim’s, and Kusmi tea.
The official opening of World Duty Free will form part of a weekend of customer-focused activities, including giveaways and British entertainment, to celebrate the launch of the new store in Eurotunnel Le Shuttle’s Charles Dickens terminal.
|World Duty Free Calais||Net m²|
|Toys & Souvenirs||6.08|
|Total Net Area of Store||729.64|
|Total Gross Area of Store||794.02|
World Duty Free Group (WDFG) officially launched its redesigned tax and duty free store in Manchester Airport’s Terminal Two today. At 1,787m2, the 100 per cent walk-through store incorporates plenty of newness and ‘firsts’ for the terminal. This new retail space has been designed to deliver a world class shopping experience to the 5,860,570 passengers that currently travel through the terminal each year.
“Today’s opening marks another step in our journey with Manchester Airport Group (M.A.G) to bring a compelling shopping experience to millions of passengers”, commented Eugenio Andrades, CEO of WDFG. “The strong focus on developing an offer specifically matched to the passenger profile is central to the close working relationship we have with M.A.G. and is executed with style here in Manchester’s Terminal Two.”
Ken O’Toole, Managing Director of Manchester Airport, said: “At Manchester Airport, The UK’s Global Gateway from the North, we pride ourselves on continually improving the experience for the 22.75m annual passengers that travel through our terminals. This new Biza store transforms the shopping experience and I’m sure it will prove hugely popular with passengers travelling from Terminal Two.”
Commenting on the store’s new offering, Fred Creighton, Chief Operating Officer- UK & Northern Europe for WDFG, said: “We’re delighted with what we’ve achieved in Manchester. By working closely with the airport and our brand partners we have used a trinity approach to develop a store that ranges some of the world’s most desired brands under one roof to delight even the most discerning customers.”
The customer journey into the Biza Tax & Duty Free store begins with its statement entrance. The fascia showcases a large ‘Biza’ logo; a World Duty Free Group brand which is completely unique to Manchester Airport. Once inside, customers discover the Destination Tasting bar at the front of the 212m2 liquor area. This new bar concept incorporates ‘high-spec’ digital screens that can display tailored brand content and messaging to different customer profiles at varying times throughout the day. Strong personalisations are featured from brands such as Absolut, Haig, Smirnoff, Baileys, Havana Club and Ciroc. Following the flow of the walkway leads passengers into the World of Whiskies ‘shop in shop’ which is an exciting new addition to the Terminal Two store.
It is within the beauty space that customers will notice the most change. WDFG has welcomed more than eight new brands to the store – each with their own striking personalisations – to meet the demand for the latest and most ‘on trend’ brands from Manchester’s many style conscious shoppers. NARS showcases only its third counter within the WDFG estate here in Terminal Two. Outside of Manchester Airport, the brand is only in travel retail in WDFG’s Heathrow Terminal 2 and Terminal 5 stores. Additional new beauty brands include Jo Malone London, Giorgio Armani, Bobbi Brown, bareMinerals, Elemis, Tom Ford, Michael Kors and the cult colour brand, Urban Decay.
Luxury occupies a 175m2 area which includes strong watch personalisations for the first time in Terminal Two. To satisfy customer demand, WDFG has introduced a larger selection of designer watch brands including Michael Kors, Coach and Tissot. The sunglasses area has been fitted with a new retro-illuminated store concept which has been designed to display 44 brands and more than 1600 styles at their best. Biza Tax & Duty Free now stocks a more extensive range of sunglasses offering fashion focused customers more choice on core brands such as Prada, Dior and Tom Ford, plus a selection of new brands including Celine, Jimmy Choo and Chloe. The area also features the largest Ray-Ban display across the WDFG estate.
The new, optimised location for confectionery and food will help to drive penetration into the category, whilst a variety of wall bays and floor fixtures provide greater visibility for the products themselves. A strong queue barrier display highlights a range of specific impulse and till lines and One Water- which uses 100% of its profits to fund sustainable development projects in the world’s harshest regions- is trading extremely well.
In keeping with the commitment to offer customers standards of service and expertise that are second to none, WDFG has incorporated several hand-held tills throughout the store. The introduction of this new technology in Terminal Two will allow customers to complete their transactions smoothly whilst remaining completely immersed in the environment of the brand they are purchasing from.
To ensure that queuing time is minimal and customers are served swiftly and efficiently, the Terminal Two store incorporates a queue-matic till system. Wall graphics of iconic Manchester landmarks behind the pay points give the store a ‘sense of place’ and a nod to the significance of this vibrant city.
|Biza Tax & Duty Free Store||Net m2|
|Souvenirs & Tax Free||22,84|
|Total Net Area||1652,52|
|Total Gross Area||1787,68|
World Duty Free Group (WDFG), working in partnership with Master ConcessionAir (MCA), has boosted its retail presence in Miami International Airport (MIA) with five new locations, situated in the concession hall between concourses H and J. Among the new units are three stand alone stores – M·A·C, Desigual and Coach – and two kiosks – Tumi and Tous – totaling an area of 3,531 sq. ft.
Completing the transformation of the concession hall, the retail spaces create a cutting-edge customer experience in a luxury environment. The stores and kiosks feature multi-sensory and innovative designs to really engage and excite passengers. They join 10 other store locations that World Duty Free Group operates in MIA, a leading passenger hub in the US that serves more than 40 million passengers every year.
“Miami International Airport is a major international gateway and World Duty Free Group is delighted to build on its partnership with the airport by opening these vibrant stores from five prestigious brands. We remain committed to delivering a first-class retail experience to passengers, to further enhance their complete airport experience and we are confident that these luxury brands will appeal to all those travelling through MIA.” said Padraig Drennan, President, World Duty Free Group North America.
“We are extremely proud to welcome these five new luxury storefronts by World Duty Free Group to MIA,” said Miami-Dade Aviation Director Emilio T. González. “We have made a concerted effort to further diversify our retail options, which is why WDFG has opened our first-ever locations for Desigual, M·A·C., Tumi and Tous, and our first Coach location in the South Terminal. Given the strong name recognition and customer loyalty of these popular brands, we look forward to each of them performing strongly.”
“We at Master ConcessionAir, take great pride in our airport. The prestige these international brands and specialty product offerings bring will continue to raise the customer experience at Miami International Airport. With their striking design and popularity, we are sure their performance will exceed expectations,” said Peter Amaro Jr., CEO, Master ConcessionAir.
Passengers will be able to enjoy the following:
- The M·A·C Cosmetics store, the largest of the new developments at 1,005 sq. ft., is a new addition to MIA and offers a wide array of professional makeup products and its bespoke makeup services to the global travelers.
- Tumi, standing at 256 sq. ft., offers world-class business, travel and lifestyle essentials that are designed to upgrade and simplify all aspects of life on the move. Designed in America, its diverse and distinctive range will appeal to the global citizens who fly through Miami.
- Tous (365 sq. ft.), another new brand to MIA, is a family-run Spanish company that constantly surprises its customers with unique creations crafted from the finest materials. Passengers will find a range of leather goods, fragrances, watches, eyewear and innovative jewelry.
- Coach (913 sq. ft.), a modern American luxury brand with a rich heritage rooted in quality and craftsmanship, offers stylish accessories synonymous with the ease and sophistication of New York style.
- Desigual (992 sq. ft.), the flamboyant and fun women’s fashion brand, characterized by its distinctive, optimistic and colorful designs, is the final new addition to the MIA family. Its vibrant clothing and accessories blend seamlessly with the Miami aesthetic.”
World Duty Free Group will operate all five stores in partnership with Master Concession Air, LLC.
For World Duty Free Group it is a legal requirement specified by HMRC to ask all passengers to show their boarding passes (stating flight numbers and destination), when buying in our airport stores. This procedure is accepted and common practice in duty free shops around the world.
Unlike other airport stores, goods sold in duty free stores are brought onto the airport ‘duty and tax suspended’ (which means that the duty free retailer accounts for the taxes when the product is sold to the customer). World Duty Free uses the flight destination information on the boarding pass to ensure that any applicable customs, excise duty &/or VAT is fully accounted for to HMRC. This process does not allow World Duty Free to reclaim any tax from HMRC, on the contrary it is the system agreed with HMRC that enables World Duty Free to make the correct payment to HMRC where applicable.
A copy of the regulation can be found at:
This is supplemented by a separate agreement between WDF and HMRC (the Bespoke Retail Agreement Scheme) which stipulates that boarding passes must be presented when purchasing all products in order to enable WDF to correctly account to HMRC for Customs duties and VAT as appropriate.
WDFG Press Office
For further enquiries please contact:
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Senior Press Officer
World Duty Free Group’s (WDFG) re-developed store at Newcastle Airport was officially launched today and brings a vibrant new airport shopping experience to passengers. The global travel retailer worked in close partnership with Newcastle Airport, to relocate and redesign its retail space and create an inspiring store for the many different travellers that use the airport each and every day.
Commenting on the new store development, Fred Creighton, Director of Retail Operations – UK at WDFG says, “We enjoyed working in close collaboration with the airport team to create this superb walk through store, which began trading on 1st May. The new store brings many exciting new brands to Newcastle and takes the airport shopping experience to a whole new level”.
With a larger footprint of 1580m² the new store is considerably larger than the original 1,000m² store it replaces. The additional space has enabled a more extensive product range to be introduced, most notably in the beauty, liquor and luxury categories.
The liquor area features a new World of Whiskies area, which showcases over 300 different whiskies, including some that are entirely exclusive to World of Whiskies. Aimed at both the whisky connoisseur and the novice alike, the store offers an extended range of whiskies including rare and vintage expressions and will bring the excitement of events such as the annual Whisky Festival to the Newcastle passenger profile.
Adjacent to the liquor area is WDFG’s Contentainment™ space, which has been introduced for the first time into Newcastle. With its prominent location, this innovative marketing concept with its multi screen digital feature wall, blends state of the art technology with product sampling and engaging events, to draw customers into the store and give them an exciting and ever changing in-store experience.
There is a strong demand for cosmetics, skincare and fragrance from Newcastle’s style conscious shoppers, so beauty commands the largest space allocation in the store and many new brands have been introduced including bareMinerals, Elemis, Rituals and Smashbox. Fragrances are showcased to better effect with increased wall bay space and event spaces have been incorporated into this area, to enable brand partners to stage impactful events and promotional activities.
Luxury is another key category for the store and boasts a greatly extended sunglasses area with a space increase of 71% and a total of 1200 facings. 35 brands are represented and new introductions which will delight the style conscious shoppers include Chloe, Miu Miu, Versace, DKNY, CK, Polo, Lacoste, Carrera, Nike and Marc by Marc Jacobs. Watches are another popular airport purchase and new brands featured in store include Hugo Boss, Skagen, Diesel, Guess, Superdry and Michael Kors.
David Laws, CEO at Newcastle Airport concludes, “‘We’re delighted to launch the fantastic new World Duty Free store which epitomises the standards we’re aspiring to achieve as part of our terminal development works. The opening of World Duty Free is a key milestone in our terminal development project and brings us closer to completing the overall scheme in the next couple of months.
The location of the store ensures we’re able to optimise the use of space in the departure lounge as we look to introduce a number of new retail and catering stores, whilst enhancing the non-commercial provisions to reflect the changing demands of our customers. We’re absolutely sure our customers will enjoy this fantastic new shopping experience and the many new brands we’ve introduced within World Duty Free.’
World Duty Free Group (WDFG) is proud to be the first and only retailer in the UK to launch GUCCI Cosmetics exclusively in its London Heathrow Terminal 5 store (*).
With its striking design and consultation area, the Gucci Cosmetics counter offers a truly luxurious and individual experience to Terminal 5 passengers. The counter displays beautifully designed products from the collection, which features more than two hundred products in total. Makeovers and advice are provided by a knowledgeable team of staff that have received expert training from an international Gucci makeup artist.
Gucci Cosmetics is the ultimate accessory for the Gucci woman. The collection is a symphony of quintessential Gucci design signatures and sophisticated technology. Exclusive products deliver the ideal technical performance. An iconic Gucci palette of colours is packaged with the renowned signature motifs of the House. The essential debut lineup includes Gucci Eye, Gucci Face, Gucci Lip, Gucci Nail together with luxurious brushes and special preparation products for skin.
The line is formulated around the idea that beauty and fashion are always connected. Make up is a key element of the Gucci runway show to communicate the essence of the Gucci woman. Eyes, skin, lips become accessories, all working together to create an unmistakable look.
Suzanne Rudkin, WDFG’s Category Buying Manager for Cosmetics- UK commented, “We could not be more delighted to be the first UK retailer to launch Gucci Cosmetics, both in and outside of the travel retail sector. At WDFG we pride ourselves on carrying the most prestigious beauty brands on the market and this collection has been undeniably popular amongst Heathrow’s T5 passengers seeking luxury products. We look forward to being a part of Gucci Cosmetics’ successful journey as it develops in 2015.”
(*) Gucci Cosmetics is available exclusively in World Duty Free in London Heathrow T5 until at least December 2015. Outside of London Heathrow T5, Gucci cosmetics can only be purchased at GUCCI.com and in Gucci boutiques.
World Duty Free Group’s (WDFG) premium concept store for sunglasses called Sunglasses Boutique launched last week at London Heathrow’s Terminal 3.
With its striking mirrored exterior and intimate boutique style interior, the store delivers affordable luxury in a premium environment, in which customers can browse over 1,600 styles from more than 40 different brands at tax free prices.
Sunglasses Boutique expands on the extensive range of sunglasses available in the main World Duty Free store located in Terminal 3, offering customers even more choice plus a selection of new brands including Celine, Ferragamo, Hugo Boss, Jimmy Choo, Kate Spade, Liu Jo and Valentino.
Male and female styles are ranged on either side of the store and there are strong wall personalisations for Prada and Dior. A new gondola design has been created for SUNGLASSES BOUTIQUE, which has a more open design to really focus on the products. Gondola displays are dedicated to fashion styles, whilst wall and column fixtures showcase luxury sunglasses and best sellers.
Moyra Race, Category Manager for Luxury- UK at WDFG commented, “We are delighted with the Sunglasses Boutique concept. Our customers have the option to enjoy a more luxurious and bespoke store environment and discover a wider range of brands and styles. This specialist sunglasses store reflects our commitment to delivering outstanding product choice, value and customer service, and will deliver an exciting shopping experience for those travelling through Heathrow’s Terminal 3”.
World Duty Free Group (WDFG) today celebrates its entry into the German market, with airport stores that have been designed to bring a new shopping experience to passengers.
Düsseldorf Airport is the third largest airport in the country in terms of passenger traffic and represents the first retail operation for WDFG in the German market. The global travel retailer has worked in close partnership with Düsseldorf Airport, to create a unique environment that offers an outstanding product choice, combined with personalised customer service, to passengers visiting the different shops the Group is operating in this location.
WDFG stores in the airport are branded DÜSSELDORF DUTY FREE and offer a selection of national and regional specialties alongside many widely recognised international brands.
Mr. Rafael Arias Salgado, Chairman of WDFG S.A. remarks on the importance of this operation and the close collaboration with the airport authority, “We are very proud to operate here in the capital of one of the regions which drives Europe. Today, we want to highlight a very important aspect of our modern economy – and one on which we are proud to stand shoulder to shoulder with Düsseldorf Airport – innovation. Innovation is a constant mantra at WDFG and we are constantly analysing our own commercial practices and those at the forefront of retailing across the globe, in order to deliver an exciting in store experience and exceptional service to our customers. And there is no doubt that our Düsseldorf Duty Free stores are a great example of this”.
WDFG won a 10 year concession in 2012 to operate six shops in the three terminals of Düsseldorf Airport (A, B and C) – 4 Duty Free Shops and 2 Concept Stores. Covering a total space of 4,666 sqm, the WDFG stores offer different retail concepts based on the company’s in depth knowledge of the German market, gained by its presence in Spanish tourist locations that are frequently visited by German travellers. In addition to these six stores, WDFG also operates a Sunglass Hut and a Staff Shop. It is in the main store, located at terminal C,with a total retail space of 1,328 sqm, where WDFG celebrated its market entry into Germany in partnership with the airport. During the welcome ceremony Thomas Schnalke, CEO of Düsseldorf Airport recognised the tremendous efforts both organisations have made to ensure that passengers are offered a unique and unforgettable airport and shopping experience.
“In WDFG, we have found a strong partner in the travel retail sector with the expertise that helps bring a new impetus to our airport stores. Their skill and ability to tailor the retail offer allows us to adjust the range of products on offer, including regional specialties from the Düsseldorf area. The exclusive shopping environment of the stores and the selection of products are very welcome among our passengers. We are delighted to be the first German airport where WDFG, as one of the largest airport retailers, is operating” commented Thomas Schnalke, CEO of Düsseldorf Airport.
In Düsseldorf, WDFG has created a specialised area, The Taste of Germany, were travellers can find a wide range of traditional, authentic and premium German products and souvenirs, ranging from well known Riesling wines, to an extensive range of sausages and cheeses, as well as recognised brands such as Killepitsch, Jägermeister and Niederegger
Whether in a regular shop or a walkthrough, passengers will find stores fully equipped with the latest technology, including the travel retailer’s own Contentainment™ concept which combines innovative, experiential in store events with digital marketing content, to really engage customer interest and give them an exciting and ever changing in store experience.
The different stores are strongly personalised by recognised brands and also, in terminal C, customers can find a vintage tobacco lounge that will transport them to the warmth and familiar atmosphere of their own living room.
Beauty is the most important category at Düsseldorf Airport, so for this reason the company has increased its focus on the category by introducing new brands to its stores, many of them with strong personalisations. Travellers will find an up to date and contemporary range of brands with a wider product selection across fragrance, skincare and cosmetics. Also in all shops, free beauty consultations are offered to customers. In the Liquor category, WDFG has designed special areas in its store named Tasting Bars where travellers can taste the promoted products. Passengers can find also ‘stand alone’ concept stores such as the new Hugo Boss store in terminal A, that targets both casual and business travellers. Or the huge MAC area in Pier C that offers every make up ‘must have’ and latest launches.
Finally, for the first time in Germany, Düsseldorf travellers can find a Sunglass Hut right in the airport at the public shopping area. This boutique store offers passengers and visitors a huge selection of sunglass styles and brands, ranging from the vintage Ray Ban to the most modern Oakley, as well as exclusive and top selling models from all of the most iconic brands.
As North Rhine-Westphalia’s largest airport, Düsseldorf Airport is the gateway to the world for the most populous German state. The airport is an international trans-shipment for passengers, products, know-how, ideas, technical and cultural stimulus and a major economic factor. It is located within one of Europe’s strongest economic regions with 18 million inhabitants in a radius of 100 kilometers.
About 21.8 million passengers are counted annually at the airport, on average 60,000 passengers take-off or land here daily. Travellers can choose between 180 tourist and scheduled flights in the intercontinental and European traffic network as well as within Germany – whether for business, pleasure or a family visit. Each week there are 110 intercontinental flights on offer.
As of today, the more than 4 million passengers that pass through Bilbao Airport each year will be able to enjoy a new and revamped commercial space. In Bilbao Duty Free, travellers will find a wide array of products from the top brands in perfumes and cosmetics, wines and spirits, tobacco, food stuffs, sunglasses, watches and souvenirs, as well as a specific range of local products.
With a completely revamped image and going under the name of Bilbao Duty Free, the store has a floor space of 360sqm and is located on the terminal’s air side. The premises include two side access points which will allow travellers to enter it from both security channels, and as such the store is considered to be semi-walkthrough, a format in which the World Duty Free Group specialises, and which brings the commercial space into the natural passenger route through the airport on the way to the boarding gates.
“The airport areas we are developing alongside AENA — states Fernando Nadal, Chief Operations Officer Southern Europe of World Duty Free Group— puts Spanish airports at the forefront of travel retail. Our Company, which has great experience in the domestic and international management of airport stores, gives travellers passing through Bilbao the best and widest selection of both local and international products”.
Each of the premises managed by World Duty Free Group is tailored to the culture and unique characteristics of the city in which it is located. From the new naming of the premises, Bilbao Duty Free, to the design of the store and the selection offered to travellers. Furthermore, Bilbao Duty Free also boasts the distinctive “Specialists in Havana Cigars”, provided by Habanos S.A. The wide and original selection of cigars on offer, as well as the excellent way in which they are preserved, make Bilbao Duty Free an ideal point of sale for lovers of Havana cigars. To this we should add the importance of the personalised service and in-depth knowledge of the product provided by the staff.
The revamping of the commercial space in Bilbao has been carried out subsequent to World Duty Free Group, the European leader in airport retail, being awarded all the contracts in the tender announced by AENA for the management of its retail spaces in 26 airports, which was the biggest call for tenders for duty free outlets in the world. As a consequence of the result of this call for tenders, World Duty Free Group is to manage the duty free outlets of Spanish airports until 2020. In Spain the Group currently has 80 stores across 26 airports, with a retail floor space of 45,000sqm.
World Duty Free Group (WDFG), a leading company in the duty free and travel retail industry, has been granted the “Habanos Specialist” accreditation by Habanos distributors worldwide under the supervision of Habanos S.A. The Group is the first company in the travel retail industry worldwide to receive this accreditation.
After winning the tender to operate AENA’s duty free concessions across all Spanish airports, World Duty Free Group has carried out extensive refurbishment in their stores. As part of this, the Company has remodelled humidors and included new ones, all with the latest technology, which create the perfect conditions to store the products and allow the Group to offer a wide and original range of products to its customers. The ‘Habanos Specialist’ programme recognised these new features of the WDFG stores, as well as the world-class service, extensive product knowledge and specialist advice that customers receive from World Duty Free Group’s expert staff. As a result, a total of 19 World Duty Free Group’s stores have received the accreditation, across Madrid, Barcelona, Málaga, Valencia, Alicante, Bilbao, Palma de Mallorca, Ibiza, Sevilla and Jerez.
David de Miguel, Global Head of Liquor & Tobacco at World Duty Free Group comments, “the ‘Habanos Specialist’ programme recognises the enormous effort that World Duty Free Group is making to provide the perfect cigar to travellers. It is recognition of our expert staff, who are extremely knowledgeable and offer great advice to even the most discerning customers”.
The commercial areas in question will now carry a distinctive emblem that gives customers confidence when they visit the Company’s stores. In Spain until now, only 56 retailers carried this accreditation, a number which rises to 75 stores in November with the incorporation of the 19 World Duty Free Group shops.
The Habanos shopper profile is primarily business executives, but also tourists from all backgrounds and nationalities including Spanish, UK, German, French Italian and Scandinavian countries and from outside the EU such as those from South American countries, Russian or North American.
Mills Pharmacy & Apothecary and World Duty Free Group (WDFG) mark the one-year anniversary of the Mills store in the McNamara Terminal at Detroit Metropolitan Wayne County Airport (DTW) this winter. With a total selling area of 345 square foot, this locally owned boutique specializes in health, well-being and personal care products, sourced from around the globe.
Passengers travelling from the airport can purchase both conventional and all-natural medicines, essential to their travel needs. The boutique also stocks a range of high-end apothecary goods, perfect for gifting this holiday season – from men’s grooming aids from Jack Black, to decadent Cire Trudon travel candles.
The boutique itself mimics the design of the Mills flagship store in Birmingham, Michigan and gives passengers a flavour of this thriving local business. The brand has also recently launched an e-commerce site, where customers can browse an extensive range of products before they fly at www.millspharmacy.com
Mark Sowerby, VP of Retail Operations for WDFG North America, comments: “We were delighted to partner with this long-established local brand to bring its retail offer to Detroit Metropolitan Airport and are thrilled to celebrate its one-year anniversary. The store perfectly compliments our wider portfolio – both within the airport itself and in the US as a whole – which currently comprises of 242 stores in 30 airports across the country. We are committed to continuing to invigorate the passenger experience by supporting local business while delivering a memorable shopping experience at the airport.”
Pierre Boutros, co-founder of Mills Pharmacy & Apothecary, adds: “As a local business, being able to open a satellite store at the airport was a true honor for us and we are excited to offer passengers a carefully curated selection of well-being, grooming and beauty gifts this holiday season and beyond.”
World Duty Free Group (WDFG) is delighted to have won ‘Airport Retailer of the Year – Multiple Locations’ at the 30th Frontier Awards, at TFWA’s annual conference and exhibition in Cannes. Entering this new category for the first time, the award follows WDFG’s success last year as ‘Airport Retailer of the Year’.
The award was presented at the prestigious ceremony at the Hotel Martinez in Cannes on 29th October. WDFG operates some of the most exciting and engaging airport shops in the world and is committed to creating stores that are at the forefront of airport retail. The ‘Airport Retailer of the Year – Multiple Locations’ award demonstrates recognition of the company’s expertise and achievements in this increasingly complex and dynamic global industry.
When judging the awards, it was WDFG’s commitment to growing business in new regions, which really stood out for the panel. They praised the focus on destination and localisation demonstrated by WDFG in its approach to travel retailing, with its emphasis on creating the ultimate airport shopping environments for its customers.
Commenting on the company’s success, Eugenio Andrades, Chief Commercial Officer of WDFG said, “It is a great honour to be chosen as winners of this important award. WDFG’s objective is to be seen as leaders in the airport retail industry, developing this position through exciting store environments, innovative use of technology and a clear focus on customer service. The last year has seen the Group demerge from its parent company and float on the Milan stock exchange.
We have opened stores in new markets and we have continued with a massive regeneration project of our operations around the world. This award is a source of great pride for the management and employees of World Duty Free Group and underlines our continued success as one of the world’s leading airport retailers.”
Glasgow Airport’s redeveloped World Duty Free store was officially launched today and brings an exciting new airport shopping experience to passengers. Taking its design inspiration from the contemporary city of Glasgow itself, the store reflects World Duty Free Group’s (WDFG) commitment to delivering outstanding product choice, innovative store environments and expert customer service. The global travel retailer worked in close partnership with Glasgow Airport, to relocate and redesign its retail space and create an inspiring store, based around the ‘walk through’ format, which WDFG pioneered.
Fred Creighton, Director of Retail Operations for WDFG UK comments, “For us, the customer is at the heart of everything we do and Glasgow Airport very much share this focus too. We enjoyed working in close partnership with the airport team to create this superb walk through store, which began trading in July and we’re proud to deliver an exceptional airport shopping experience to our customers”.
A wide and welcoming entrance leads passengers into the store, which at 1,555m² is a third larger than the original store it replaces. The additional space has enabled a more extensive product range to be introduced, most notably in the beauty and liquor categories.
The liquor area features a ‘shop in shop’ format of WDFG’s highly successful World of Whiskies concept, which showcases over 300 different whiskies, including some that are entirely exclusive to World of Whiskies. Adjacent to the liquor area is WDFG’s Contentainment space, which now occupies a more prominent position than it did in the previous store format. This innovative marketing concept, with its multi screen digital feature wall, blends state of the art technology with product sampling and engaging events, to draw customers into the store and give them an exciting and ever changing in-store experience.
Beauty commands the largest space allocation in the store, with strong personalisations for several tri axis brands including Chanel and Dior, which are featured for the first time in Glasgow. Examples of other newly listed brands include Elemis, Smashbox, Biotherm, GlamGlow, L’Occitane and Molton Brown.
Luxury is another key category for the store, featuring strong personalisations from Pandora, Swatch and RayBan and also from Diesel Watches. Michael Kors is a new brand now offered as part of the luxury mix in Glasgow.
WDFG always seeks to introduce a ‘sense of place’ into its stores and this is especially evident here in Glasgow. A ‘Thinking Scotland’ area presents a wide range of premium souvenir items and authentic Scottish foods, ranging from traditional Scottish toffees and fudge, to shortbread and whisky infused haggis!
Amanda McMillan, Managing Director of Glasgow Airport, concludes, “World Duty Free Group’s (WDFG) redeveloped store is a fantastic addition to our extensive retail portfolio. We have committed significant investment in recent years to providing passengers with first class facilities and together with WDFG I believe we’ve delivered a store to proud of.
“Glasgow is the second largest shopping destination in the UK after London and it is only fitting that the airport reflects this. With the increased retail space, WDFG will now be able to offer an even greater choice of products, many of which are sourced from Scotland, and it is no coincidence that its expansion comes at a time when we are welcoming more and more passengers to Glasgow Airport.”
Today celebrates the official launch for World Duty Free Group’s (WDFG) new tax and duty free store in Heathrow’s new Terminal 2 building, named ‘The Queen’s Terminal’. The main 2,092sqm World Duty Free store features, for the first time, a unique digital fascia. A 27sqm sweeping curved LED screen carries the new format of fascia branding – World Duty Free punctuated with the travel retailer’s familiar ‘butterfly’ logo. Creating the store fascia in this way represents the first application of this technology in travel retail anywhere in Europe. It opens a host of possibilities to WDFG, in terms of the content, formats and languages that can be displayed at different times through the day, at the very start of the customer journey into the store.
Commenting on the new retail development, Fred Creighton, WDFG Director of Retail Operations UK said, “When passengers come to the UK’s largest airport they expect the tax and duty free area to deliver the highest standards in terms of customer service, modern facilities, contemporary retail brands and the latest product ranges. This impressive new World Duty Free store will provide our customers with a unique shopping experience and one that is enjoyable, inspirational and accessible. This is a very exciting development for our business and enables us to showcase some of the latest thinking and approaches in travel retail”.
WDFG is committed to offering its customers a standard of service, knowledge and expertise that is second to none. In Heathrow T2 this has been taken to the next level, with the introduction of a dedicated World Duty Free ‘Concierge Desk’ within the store itself. The desk will be operated by multi lingual staff, all of whom have been given in depth training and are empowered to make customer-led decisions.
Visitors to the store will be able to experience world-class service and access the best possible advice and guidance from these expert staff at all times. This will encompass services such as ‘Reserve & Collect’ for purchases, a personal shopping service within the tax and duty free store itself, interactive screens enabling customers to see promotions and product recommendations based on their individual needs. A complimentary gift wrapping service will also be available.
The showpiece of the store is the 802sqm Beauty Hall, which delivers depth of range, product choice and unique features, with over 15 customised beauty areas and a mix of 40 personalised fixtures and columns. Over 25 international brands are available including classics such as Chanel, Dior, Lancôme and Estee Lauder, along with more niche brands such as Dr Sebagh, Kiehls, Benefit and bareMinerals. There are some newly introduced brands in the T2 store including Nars, Trussardi and Dsquared2. In keeping with the focus on customer experience and service, the beauty area offers a range of complimentary ‘express’ beauty treatments, including new make-up looks, skincare consultations, mini facials and massages. All are designed to be quick and informative, helping customers discover new products and techniques, whilst enjoying a relaxing, pre flight treatment.
Luxury is showcased within a 154sqm retail area with over 1300 sunglasses facings from 37 different brands. New to this area is WDFG’s display concept for sunglasses – sleek white fixtures with back lit cells showcase lenses to best effect. The T2 store also features the first Gucci personalisation in a World Duty Free store. Other strong personalisations include Ray-Ban and Oakley.
Jewellery brands include Swarovski, Pandora, Buckley and Martin James. The Pandora personalisation incorporates a new ‘touch and feel’ unit which allows customers to create their own bracelets. This is the first time this concept has been used outside of a ‘pop up’ store environment. Swarovski has also been given a more ‘shop in shop’ feel with a new under counter personalisation. 14 watch brands are offered in the T2 store, including ones which are new to Heathrow – Vivienne Westwood, Marc Jacobs and Dreyfuss & Co.
In Confectionery, branded units for Chupa Chups & Mentos and a branded Jelly Belly unit create strong focal points. Destination targeting is a key feature in the store and with that in mind, trading launched with Cadburys on a central pillar, highlighting a ‘sense of place’ with a focus on ‘Britishness’. This has now been revised to feature Godiva, targeting Chinese passengers in the lead up to Golden Week in October. The category offers customers a wide spectrum of products to choose from, ranging from Fortnum & Mason biscuits, teas and chocolates, to ‘entry level’ snack bags from brands such as Mars.
Alongside the store walkway, World Duty Free has incorporated its Glorious Britain souvenir concept. The 68sqm area features iconic fixtures associated with London, giving the ‘sense of place’ that World Duty Free Group seek to introduce into all their airport stores. Floor fixtures are designed to look like London buses, classic black ‘taxis’ display pick and mix lines, red post box and telephone box spinner units display smaller souvenir items and a striking ‘Big Ben’ pillar sits in the centre of the souvenir space.
Liquor is another showcase area in the new store. An impactful Destination Tasting Bar can be used by brand partners for sampling. Customers can ‘try before they buy’, discovering new products and flavours in a welcoming and relaxing environment. A Digital Display Fascia on the bar allows brands to feature impactful and engaging panoramic or multi screen content. This can be constantly and easily updated and refreshed throughout the day by WDFG, to tailor messaging to the customer profile at any given time. WDFG’s successful World of Whiskies concept is represented with a ‘shop in shop’ format. The space takes its design cues from whisky barrels, with its wooden vaulted ceiling and is finished with natural materials such as stone flooring and wood fixtures.
WDFG has worked in close partnership with Diageo, to develop a premium liquor area; ‘Connoisseur Collection’. Created to help raise awareness of the impressive range of premium and rare Whiskies, Cognacs and Wines available in World Duty Free, the space gives an immersive experience, allowing customers to explore and discover in an inspirational, yet accessible way. This is the first execution of this specialist feature in the UK.
In addition, bespoke personalisations from brands such as Hendricks, Grey Goose, Johnnie Walker, Jack Daniels and Woodford Reserve, create real focal points within the liquor category.
Another element located in this part of the store is the Tobacco Display Area (TDA), which includes feature areas for the various cigarette brands, as well as a cigar humidor and dedicated till point.
An important aspect of the T2 store are the digital entertainment technologies that have been incorporated within it, surpassing anything that has been installed to date. Reference has already been made to the digital store fascia and flexible screen technology in World Duty Free, which has not been used before in any UK retail location. A 52m² high resolution 24 screen Digital Feature Wall, with a digital LED surround dominates the main Expo Space. Brand partners can work with WDFG to stage innovative and experiential digital marketing and promotional activity within the store, creating excitement and customer engagement.
Throughout the store, a number of distinct audio zones allow music and messages to be tailored, to target passenger demographics and nationalities at different times of the day. Innovative interactive applications, such as digital points of sale and information tools also help engage and inform customers in a quick and very accessible way.
Within this new terminal building, WDFG has also introduced an Express Shop at Security Level, a satellite store in Sat B for long haul passengers and an Arrivals shop.
Today marks the official launch for World Duty Free Group’s (WDFG) new tax and duty free store in Stansted’s International Departure Lounge. At 2,850m², the walk-through tax and duty free store is the largest in terms of retail space in WDFG’s UK store portfolio and incorporates a number of ‘firsts’ and innovative concepts. This dramatic new retail space has been designed to deliver a world class shopping experience to the 19 million passengers that currently use the airport.
Commenting on the new store, Fred Creighton, WDFG’s Director of Retail Operations says, “We are delighted with this, our largest and most innovative walkthrough store to date, within the World Duty Free Group. We worked in close partnership with Manchester Airport Group (MAG) to develop a store that would take airport shopping to the next level and I think that has certainly been achieved here in Stansted”.
Chief Executive, Charlie Cornish continues, “When M.A.G acquired Stansted we set a clear vision to transform the services and facilities for our passengers and I’m delighted to help mark the official opening of this new store, which isn’t just an impressive retail development, but the flagship entrance into our brand new multi million pound departure lounge. World Duty Free Group is a very important partner to M.A.G and I’m delighted they are playing such a significant role in creating the new look and feel of Stansted Airport.”
One of the main challenges faced when designing the store, was that of creating an easy to navigate and impactful retail space, within the existing Norman Foster building, with its very linear structure and multiple pillars. A curving ‘S’ shape walkway sits at the heart of the store and above it two dramatic ceiling cones funnel light and act as focal points, giving a strong sense of place for each category area.
In keeping with the commitment to offer customers standards of service and expertise that are second to none, WDFG has incorporated a dedicated ‘Concierge Desk’ into the store. Customers will experience the highest standards of service and access the best advice and guidance from expert staff at all times. This will encompass services such as ‘Reserve & Collect’ for purchases, a personal shopping service within the tax and duty free store itself, interactive screens enabling customers to see promotions and product recommendations based on their individual needs and a complimentary gift wrapping service.
The customer journey into the World Duty Free store begins with its statement entrance. The ceiling design extends out of the store to form a dramatic entrance canopy for the double height fascia. Once inside, visitors find themselves at the start of an extensive 1126m² Beauty Hall, housing striking personalisations and many ‘firsts’ from a vast array of internationally renowned brands. Dior has introduced a ‘boutique’ installation, the design of which is the first of its kind in European travel retail. Chanel’s stunning Espace concept has been introduced into the Stansted store, as has the first Burberry concept in the world, which also includes the brand’s premium, make up collection. New brands to Stansted include Trussardi, Dsquared2, Jo Malone, bareMinerals, Smashbox, Kiehl’s, Ciate and Sisley to name but a few.
Liquor is an equally striking area, with 253m² of space incorporating the largest World of Whiskies ‘shop in shop’ in the WDFG estate. The Destination Tasting Bar with its digital fascia can be constantly updated and refreshed, to tailor messaging to different customer profiles at varying times throughout the day. Strong personalisations are featured from brands such as Jack Daniels and Johnnie Walker, Moet Hennessy for their champagne portfolio and from core spirit brands including Hendricks, Smirnoff, Baileys, Bombay Sapphire, Bacardi and Ciroc.
Luxury occupies a supersize area of 290m², within which WDFG has introduced its largest area to date dedicated to premium watches. Fitted out to a high specification it has the look and feel of a watch department in an exclusive store or jewellers. Customers can relax in comfortable armchairs, whilst they browse the selection of watches available from brands including Tag Heuer, Baume & Mercier, Gucci and Mont Blanc. Watch specialists are on hand to assist and give expert guidance and advice. There is also a large selection of designer watch brands available, many in their own ‘shop in shop’ areas, such as Michael Kors, Diesel and Marc by Marc Jacobs.
Another striking feature area has been created for sunglasses. Over 2,000 facings of different designs from 45 iconic brands are perfectly displayed on sleek, back-lit fixtures. A Rayban personalisation creates a strong focal point in the area and numerous polarised testing units are available to help customers make their product selection. The largest range of children’s sunglasses within WDFG is also on offer on its own unit.
The first Michael Kors personalised jewellery area gives the widest selection of the brand’s jewellery outside of its own boutiques. Extensive selections of charms from the unique Links brand are presented in a bespoke unit, making them easier to browse.
An important aspect of this store are the digital entertainment technologies that have been incorporated throughout. WDFG’s trademark Contentainment area features a multi screen digital feature wall, which extends into a digital canopy above the expo space. Brand partners can work with WDFG to stage innovative and experiential digital marketing and promotional activity within the store, creating excitement and strong customer engagement. Distinct audio zones throughout the store allow music and messages to be tailored, targeting different passenger demographics and nationalities at various times of the day. Interactive technologies, digital point of sale and information tools are sited in all category areas including beauty, luxury and liquor, to help engage and inform customers in an accessible and relevant way.
With its own event space, the confectionery category is able to stage its own promotional and sampling events. Local suppliers are featured in the form of Tiptree and Coles. These Essex based companies specialise in preserves and puddings respectively and have developed a selection of exclusive product lines for WDFG.
A strong queue barrier highlights a range of specific impulse and till lines and One Water is trading extremely well.
To ensure that queuing time is minimal and customers are served swiftly and efficiently, the Stansted store incorporates a queue-matic till system. Wall graphics of iconic London landmarks behind the pay points give the store a ‘sense of place’ and underpin its positioning as a London airport.
WDFG has also introduced a new look Glorious Britain store at Stansted, which uses the London landscape as the basis of its architecture and design theme. Digital graphics set into a natural brick back wall help create a more premium look and feel and throughout the store, iconic London landmarks – from Big Ben to classic red Post Boxes – are used as the basis of display units.
The final stage of retail development for WDFG at London Stansted will be the completion of an Express store in 2015.
First-of-its-kind retail space will connect iconic brands with customers from around the globe
A new and unique retail space, featuring exclusive, prestige brands from the Estée Lauder Companies, will open this summer at Detroit Metropolitan Airport (DTW). The first-of-its-kind Beauty Boutique concept, unveiled by the Wayne County Airport Authority (WCAA) and World Duty Free Group (WDFG), will be located in Detroit’s McNamara Terminal Central Link retail mall area. The space will showcase prestige beauty products and fragrances from Estée Lauder, Aramis, Clinique, Origins, M•A•C, Bobbi Brown, Tommy Hilfiger, La Mer, Donna Karan, Aveda, Jo Malone London, Michael Kors, Tom Ford Beauty, Smashbox and Ermenegildo Zegna.
The Beauty Boutique will feature innovative merchandising, expert beauty advisors, world-class store design and outstanding services tailored to the travelling consumer, preserving and delivering the premium customer experience for which these elite brands are known and respected. Additionally, the boutique will be home to a first-class entertainment lounge area, to accommodate exciting activities such as global product launches, make-up demonstrations and special media events.
The new Beauty Boutique will occupy 5,320 sq. ft. in the Central Link area of McNamara Terminal (just past the TSA passenger screening checkpoints) and is expected to open this summer. The boutique will be accessible to both domestic and international passengers.
“The Airport Authority is delighted to partner with WDFG and its team to welcome these elite brands to their new home at Detroit Metro Airport,” said WCAA CEO Tom Naughton. “We are particularly pleased to be the first airport, anywhere in the world, to offer this innovative retail concept for the enjoyment of our Detroit travelers.”
“We are proud to be partnering with WCAA and WDFG to pioneer this unique beauty concept in travel retail,” said Israel Assa, Vice President/General Manager, Travel Retail Americas for the Estée Lauder Companies. “Travel retail has evolved into one of the most vibrant and fastest growing channels, with our brands setting the bar for beauty retailing excellence in airports around the world. The transformative new retail program at Detroit’s McNamara Terminal will enable us to continue to serve the needs of the traveling consumer in a first-class shopping environment.”
Antonin Carreau, Global Head of Beauty at WDFG concludes “We are delighted to have brought together the Estée Lauder Companies and the Wayne County Airport Authority to deliver an extraordinary shopping and travel experience for passengers at Detroit Metropolitan Airport. This trinity-approach project marks another milestone for WDFG as it will be the first beauty store concept of its kind, in travel retail. The powerful international brands of the Estée Lauder Companies will enhance the exceptional commercial offer at the airport and will appeal to our local and international clientele as we strive to exceed customer expectations and enhance their shopping experience.”
In addition to showcasing iconic brands, the Beauty Boutique at DTW will include the latest technology designed to enhance and customize the experience for traveling consumers.
This new retail venue will be operated by WDFG Detroit and Partners, LLC, a joint-venture of Bethesda, Md. based WDFG North America LLC, (formerly Host International, Inc.) and veteran airport retail planners, New York City-based Byrd Retail Group, LLC, a Michigan certified Airport Concession Disadvantaged Business Enterprise (ACDBE).
This announcement comes as the Airport Authority recently completed a $13 million redevelopment of the retail experience inside Concourses A and B at McNamara Terminal, and just announced more than $31 million in new food and beverage improvements, that will be complete by the fall of 2015.
World Duty Free Group has been recognised for its contribution to The One Foundation with the ‘Marco Longari Award for Changing Lives’, named after the award winning photographer who took a photograph of a young girl sitting by a padlocked tap in a slum in Kibera, Nairobi. It was this photograph that led to the creation of The One Foundation, with a vision to work towards a world where everyone has access to a safe, clean, sustainable water supply.
The award was presented at a special reception at 10 Downing St, hosted by Samantha Cameron, to which a number of senior executives and employees active in the partnership with One were invited, alongside other award recipients and major donors to the Foundation.
José María Palencia Saucedo, CEO of World Duty Free Group, said: “This partnership goes far beyond the selling of One Water in our UK stores. Our employees are fully engaged with the One Foundation’s vision and this award recognises their dedication to that vision and our partnership. On behalf of WDFG I would like to thank The One Foundation for this recognition, to wish them all the best for the future, and I look forward to building our own contribution to the next £10million.
Duncan Goose of The One Foundation said: “The awards are not simply presented to people who work with us, but to those who have understood our vision and made it their own, who have found ways to incorporate it into their businesses and in some cases have had to overcome challenges presented before them. The award is not to do with size or scale of business, or donation, but to do with intent and desire to effect change and to do that together.”
World Duty Free Group has been in partnership with The One Foundation since 2006 and since that time has helped to raise over £1.4million for clean water and nutrition projects in sub-Saharan Africa.
About World Duty Free Group
World Duty Free Group is one of the world’s leading travel retailers, operating mainly in airports and with a broad geographical reach. It has operations in 21 countries and 137 locations with over 500 stores, from its heartland in Western Europe, to the Americas, the Middle East and Asia.
World Duty Free Group’s core business is tax and duty free shopping and its proposition covers the complete spectrum of airport shopping including Beauty, Wines & Spirits, Food & Confectionery, Tobacco, Sunglasses, Watches & Jewellery and Souvenirs.
World Duty Free Group operates some of the most exciting and engaging airport shops in the world, with a strong focus on the customer and innovative marketing programmes, delivered through multi channel digital and live in-store interactive promotions.
World Duty Free S.p.A., holding company of WDFG, is listed on the Italian FTSE MIB 40 since 1 October 2013 with the ticker symbol WDF:IM. For more information, please visit www.worlddutyfreegroup.com
- World Duty Free Group signs long-term agreement with Finavia to operate duty-free and duty-paid shops in Helsinki Airport, Finland
Madrid, 14 November 2013 – With a focus on Europe as a key market, World Duty Free Group has won the tender to operate 11 stores at Helsinki Airport. This new contract represents the first in the Nordic Countries for World Duty Free Group and further expands the travel retailer’s geographic presence.
Helsinki Airport is the busiest airport in Finland and a major hub for Asian and Baltic Rim flights. It handled 15 million passengers in 2012 and is under a major redevelopment programme to accommodate up to 20 million passengers in 2020. Around 12% of this traffic comes via routes with origins from or destinations in Asia, making Helsinki the leading transit Hub in Northern Europe.
Through this partnership, World Duty Free Group and Finavia will deliver premium quality brands, world-class customer service and the best airport shopping experience for the airport passengers.
As part of the new contract, World Duty Free Group will operate 4 duty-free and duty-paid stores, including 2 walkthroughs, offering the core categories of beauty, liquor, tobacco and confectionery. The Group will operate around 2,500 square metres for the core categories.
It will also operate 7 specialty ‘boutique’ stores, totalling approximately 600 square metres, focused on specific product categories that will enable the company to expand its luxury category offering.
“Finavia’s strategic focal point in securing the competitiveness of Helsinki Airport is a strong focus on customer orientation, from the perspective of airline customers and passengers alike” commented Kari Savolainen, CEO of Finavia. “Leveraging on World Duty Free Group´s knowledge of the passenger and innovative approach to travel retail, we will be able to build at Helsinki Airport an attractive offering of an internationally high standard that will result in an enhanced positive experience for passengers travelling to or transiting through Helsinki Airport.”
José María Palencia Saucedo, CEO of World Duty Free Group comments, “During the next 20 years, half of the growth of the world air traffic will go to or originate from the Asia Pacific region. We are delighted to have won this opportunity to operate at Helsinki Airport. It´s unique geographical location – the shortest route between Europe and Asia – makes Helsinki Vantaa Airport the main European gateway to Asia with over 1.8 million of passenger on Asian flights in 2012. We know we can create a first world-class airport shopping environment here and we look forward to working closely with our partners at Finavia to take travel retail to the next level for its passengers”.
Short-term company guidance examined by World Duty Free SpA remains unchanged.
Referred to as “Barcelona Duty Free”, the new commercial spaces have an area of 7,500 m2 distributed across 12 stores and have created 71 new jobs
The Barcelona – El Prat Airport project involves a total investment of 15 million euros, of which 8 million were invested in the first phase of the store development programme
Barcelona, November 5th 2013 – Following World Duty Free Group’s win of the Spanish duty-free store concessions in December 2012 and after a renovation period of just two months, the company is officially launching its new stores “Barcelona Duty Free” at Barcelona – El Prat Airport. The commercial space managed by World Duty Free Group in the airport has increased from 4,385 m2 to the current 7,500 m2, distributed across a total of 12 stores. In addition, the staff employed by “Barcelona Duty Free” has increased with the creation of 71 full time new roles, bringing the total number of employees in the stores to 373 people.
The project that World Duty Free Group has developed in the Barcelona – El Prat Airport involves a total investment of 15 million euros during the grant period from 2013 to 2020 and 8 million euros have been invested in this first phase.
For the opening ceremony at the “Barcelona Duty Free” store, the President of World Duty Free Group, Rafael Arias-Salgado, was accompanied by Spain’s Minister for Public Works, Ana Pastor; AENA’s President, José Manuel Vargas and the Director of Barcelona – El Prat Airport, Sonia Corrochano.
During his speech, Rafael Arias-Salgado, pointed out that: “The development and expansion of the new retail space – Barcelona Duty Free – is a significant part of our company’s growth strategy in Spain. It represents an important contribution to the development of the region, as well as our strong, long-term commitment to and investment in, one of the main Spanish airports. We have brought to these stores our most innovative commercial developments to date, as well as the ‘walk-through’ store concept which our company pioneered. Importantly, with the increase in commercial space, we have been able to create a significant number of new jobs – 134 in total – an extremely positive step in these challenging economic times”.
In every airport in which it operates, World Duty Free Group tailors and customises its retail space to give a ‘sense of place’ and a link to the city in which it’s located. Here in Barcelona the store design is inspired by the architecture of Gaudí. On ceilings and floors there are decorative elements inspired by the “Trencadís”, which is so characteristic of the Catalan architect. In addition, the stores incoporates other design elements that have links with the sea, to reflect Barcelona’s strong maritime associations.
Another important aspect of World Duty Free Group’s stores is innovation and the incorporation of the latest technologies into the commercial spaces, to deliver the best customer experience and ultimate airport shopping environments.
In particular, the travel retailer’s pioneering digital marketing program helps create dramatic and engaging ‘in store’ theatre for its customers, combining impactful audiovisual content with product tasting and unique, interactive events.
Exceptional staff are key to delivering world class customer service and here in Barcelona, the team is made up of individuals representing 32 different nationalities and able to speak a total of 16 different languages. Many of the staff can speak up to 4 different languages and the workforce includes 20 Russian nationals, who can help deliver a great shopping experience in the native language, to the high volume of passengers arriving from Russia.
London, 28 October 2013 – World Duty Free Group is delighted to have won ‘Airport Retailer of the Year’ at the 29th Frontier Awards, at TFWA’s annual conference and exhibition in Cannes.
This coveted award was presented at the prestigious ceremony at the Hotel Martinez in Cannes on 23rd October. World Duty Free Group operates some of the most exciting and engaging airport shops in the world and is committed to creating stores that are at the forefront of airport retail. The ‘Airport Retailer of the Year’ award represents official recognition of the company’s expertise and achievements in this increasingly complex and dynamic global industry.
When judging the awards, it was World Duty Free Group’s innovation and their incorporation of the latest technologies into their stores, which really stood out for the panel of judges. They praised the creativity and foresight demonstrated by World Duty Free Group in its approach to travel retailing, with its focus on creating the ultimate airport shopping environments for its customers. In particular, its Contentainment™ digital marketing concept helps create dramatic and engaging ‘in store’ theatre for its customers and really brings brands to life, whilst helping brand partners themselves to showcase and sample their products to best effect.
Commenting on the company’s success, Jose Maria Palencia Saucedo, CEO of World Duty Free Group said, “It is an honour to be chosen as winners of this exceptional award. Our vocation is to lead the travel retail sector through innovation and business development and we strive to work every day with professionalism, credibility and integrity. In World Duty Free Group we regard our airport and brand partners as our greatest asset and we want them to consider us the most reliable, efficient and innovative partner. This award reinforces our strategy and determination and we are all extremely proud of this achievement”
From left to right
Kristiane Henney (Editor – Frontier), Andreas Fehr (Managing Director – Mondelez World Travel Retail), Rafael Arias-Salgado (Chairman – World Duty Free Group), Eugenio Andrades (Chief Commercial Office – World Duty Free Group), Fred Creighton (Retail Operations & Logistics Director UK – World Duty Free Group), Isabel Zarza (Strategy & Corporate Development Director – World Duty Free Group), Sarah Branquinho (Business Relations & External Affairs Director – World Duty Free Group), Aurora Rato (Corporate Communications & Innovations Director – World Duty Free Group).
London, 28 October 2013 – World Duty Free Group and Luxottica were delighted to win ‘Partnership Initiative of the Year’ at the 29th Frontier Awards, at TFWA’s annual conference and exhibition in Cannes.
The award was presented at the prestigious ceremony in Cannes and recognises the long-term relationship and true partnership shared by the travel retailer and brand partner.
Partnership means more than simply recognising each other’s objectives and visions. It means changing the way each company works, so that they are operationally and strategically aligned and working as one to achieve shared business goals. This is precisely what World Duty Free Group and Luxottica have succeeded in achieving.
The award recognises the unique global partnership that has been created, which has taken the concept of ‘partnership’ itself, to a new level of excellence.
Eugenio Andrades, Chief Commercial Officer at World Duty Free Group commented on the award win, “Our partnership with Luxottica is an outstanding success – we genuinely work as one, equally focused and committed to ensuring this category achieves its full potential. Luxottica’s unrivalled expertise and authority in sunglasses, combined with our global resources and understanding of travel retail, has allowed us to create a single team that is united in driving the categories growth and development.
Most importantly, we are giving our customers a sunglasses shopping experience that is second to none, in terms of breadth of range and brands, clarity of presentation and standard of sales staff product knowledge. My congratulations go to the teams involved, whose hard work, enthusiasm and commitment have enabled us to win this valued award”.
Adding to this, Francis Gros, Group Travel Retail Director of Luxottica comments, “Great partnerships work best when both parties truly share the same ambitions and objectives and are prepared to commit to an open, transparent and mutually supportive working relationship. This exactly describes how Luxottica and World Duty Free Group work together and the results speak for themselves. We are extremely proud to receive this award which recognises our achievements and the strength of our business relationship”.
In winning the Award for ‘Partnership Initiative of the Year’ World Duty Free Group and Luxottica beat strong competition from companies such as Emirates Leisure Retail & Dubai Airports, Mars International Travel Retail & Qatar Duty Free and Nestlé International Travel Retail & Schiphol Airport Retail
From left to right:
Kristiane Henney (Editor – Frontier), Ros Russell (Senior Key Account Manager – Luxottica), Frank Quinones – (Global Commercial Director, Botran Aged Rums), Moyra Race (Global Category Buying Manager, Sunglasses & UK Buying Manager, Watches – World Duty Free Group), Francis Gros (Group Travel Retail Director – Luxottica), Eugenio Andrades (Chief Commercial Officer – World Duty Free Group), and Javier Arrevola (Global Head of Luxury, Fashion & Accessories – World Duty Free Group).
London, 28 October 2013 – Sarah Branquinho, Business Relations and External Affairs Director at World Duty Free Group and President of the European Travel Retail Confederation, has been honoured with the Lifetime Achievement Award at the 29th Frontier Awards.
Sarah was given a standing ovation, as she collected the prestigious award at the ceremony, which took place at the Hotel Martinez in Cannes. The award recognises the great work that Sarah does, supporting relationships between suppliers and retailers. She also works tirelessly, lobbying on behalf of the industry and is actively engaged with a variety of EU institutions.
Sarah is also heavily involved in philanthropic work, including the co-founding and chairing of The Lotus Trust, which has established 21 schools and home building projects across India and given thousands of children access to education and a safe place to live.
Commenting on her award win, Sarah Branquinho said, “The awards ceremony was an emotional evening for the whole team. We were so delighted to be recognised as Airport Retailer of the Year and receiving the Partnership Initiative of the Year award is symbolic of the relationships we seek to create and build with our brand partners.
On top of that, winning the Lifetime Achievement Award was simply fantastic and completely unexpected. I am proud to be part of such a great company that supports its staff in giving back to the wider industry, and to the community, as well as delivering for the company itself. It is a tremendous honour to receive this award and to be part of such a great team”.
Jose Maria Palencia Saucedo, CEO of World Duty Free Group had this to say about Sarah’s prestigious award, “ It is both a pleasure and an honour to work with Sarah. Her exceptional abilities, enthusiasm and personality make her a very valued and respected person for everyone in World Duty Free Group. This award is a well deserved recognition by the entire industry, of her great work and invaluable contribution”.
World Duty Free S.p.A. shares have been officially admitted to listing by Borsa Italiana
Consob has issued the equivalence judgement on on the Information Document on the proportional partial demerger of Autogrill S.p.A. in favour of World Duty Free S.p.A., authorizing its publication
The demerger deed will be executed on 26 September 2013
World Duty Free S.p.A. shares are scheduled to start trading on the MTA on Tuesday 1 October 2013.
Milan, 25 September 2013 – Autogrill S.p.A. (“Autogrill”) (Milan: AGL IM) and World Duty Free S.p.A. (“WDF”) announce that on 23 September 2013 Borsa Italiana approved the listing of WDF ordinary shares on the Mercato Telematico Azionario (electronic stock market).
Consob today issued its equivalence judgement, pursuant to art. 57, clause 1, d), Issuers’ Regulation, regarding the Information Document on the demerger, authorizing its publication for the purposes of the listing of WDF shares on the Mercato Telematico Azionario organized and managed by Borsa Italiana S.p.A.
The Information Document will be available on the websites of Autogrill (www.autogrill.com) and WDF (www.wdfg.com), together with the website of Borsa Italiana S.p.A. (www.borsaitaliana.it) from 27 September 2013 onwards.
The execution of the deed of proportional partial demerger of Autogrill in favour of WDF is scheduled for tomorrow morning, 26 September 2013.
Under the demerger operation, the participation representing the entire share capital of WDFG SAU (the holding company of the Travel Retail & Duty Free business) held by Autogrill S.p.A. will be assigned to WDF S.p.A.
Following the filing of the deed of demerger with the relevant Companies Register, the demerger is expected to come into legal effect on 1 October 2013, the same date on which WDF shares will start trading on the Mercato Telematico Azionario.
WDF S.p.A. assigns Board member roles, assesses requirements for independent directors and nominates advisory committees members
Milan, 20 September 2013 – The board of directors of World Duty Free S.p.A., comprising Gilberto Benetton, Carla Cico, Laura Cioli, Alberto De Vecchi, Gianni Mion, Jose María Palencia Saucedo, Paolo Roverato and Lynda Christine Tyler-Cagni, met today under the chairmanship of Gianmario Tondato Da Ruos. The Board was appointed on 18 July 2013 to start its 3-year term on 16 September 2013 and to end with the shareholders’ meeting ordinary session called to approve the financial statements as at 31 December 2015.
The board of directors appointed Jose María Palencia Saucedo chief executive officer.
The Board approved the Company’s Corporate Governance Code, which is based on the principles and criteria set forth in the new version of the Listed Companies’ Corporate Governance Code issued by Borsa Italiana S.p.A. in December 2011.
In accordance with current law, the Listed Companies’ Corporate Governance Code and art. 3.2 of the WDF’s Corporate Governance Code, the Board assessed the requirements for independence of the three directors Carla Cico, Laura Cioli and Lynda Christine Tyler-Cagni. Pursuant to art. 15.6 of the Company’s Corporate Governance Code, the Board of Statutory Auditors verified that the criteria and procedures adopted by the board of directors to assess the independence of the aforementioned directors were correctly applied.
Laura Cioli was appointed Lead Independent Director.
Pursuant to art. 10 and 12 of WDF’s Corporate Governance Code, the Board then proceeded to appoint the members of the Control, Risk and Corporate Governance Committee – Laura Cioli (chair), Carla Cico and Paolo Roverato – and of the Human Resources Committee – Lynda Christine Tyler-Cagni (chair), Laura Cioli and Paolo Roverato.
The Board also appointed the members of the Related Party Transactions Committee – Carla Cico (chair), Laura Cioli and Lynda Christine Tyler-Cagni.
Lastly, the Board appointed the Supervisory Body, comprising Board of Statutory Auditors members Marco Rigotti (chair), Massimo Catullo and Patrizia Paleologo Oriundi, and appointed Group CFO David Jiménez-Blanco as the executive responsible for producing the Company’s accounting documents.
Named Mallorca Duty Free, the store has a walk through format, covers 2,659sqm and has generated 110 new jobs
The project in Palma de Mallorca airport represents a total investment of €11.5m, of which €5.6m has been invested in phase one of the store development
Palma de Mallorca, 23 July 2013 – After winning the tender last December and after only two months of refurbishment, the new Mallorca Duty Free store officially opened on the 19th July and represents the largest walkthrough store in Spain. The commercial space has increased from 1,000sqm to 2,659sqm and has created 110 new jobs, bringing the total staff number to 330.
World Duty Free Group tailors each retail space it owns, to ensure that it reflects the culture of the city or region in which it’s located. This gives each store a ‘sense of place’ and a unique identity. To complete this store development in Palma de Mallorca, World Duty Free Group has planned a total investment of €11.5m for the period 2013 to 2020. €5.6m has been used in this first phase of development.
The Mallorca Duty Free store launch was attended by José Ramón Bauzá Díaz- the President of the Government of the Balearic Islands, José Manuel Fernández Bosch – Commercial Director of AENA, José Antonio Álvarez Fernández – Director of Palma de Mallorca Airport, Mateo Isern – Mayor of Palma de Mallorca, Dña. Teresa Palmer Tous – Delegate of the Spanish Government in Mallorca and Rafael Arias-Salgado – Chairman of World Duty Free Group.
Mallorca Duty Free is located in the departures area and its design has a nautical theme, inspired by the significance that sailing has for the Balearic Islands. This new space is a walk through store similar to those that World Duty Free Group operates in the most modern international airports, such as Heathrow, Vancouver and Cancun. This format was pioneered by World Duty Free Group and allows passengers to easily and naturally navigate through the store, as part of their journey to the boarding gates.
Mallorca Duty Free will be open 24 hours a day during high season and it is forecast that in one year, more than 12m passengers will visit the store.
Speaking on behalf of World Duty Free Group, its Chairman Rafael Arias Salgado commented, “For us, the refurbishment of the store in Palma de Mallorca is a key part of our strategy for growth in Spain and demonstrates our clear commitment to and long term investment in a key Spanish airport. We have introduced our most innovative commercial concepts into the store, including the walk through format, which we pioneered. The increase of retail space to 2,690 sqm, has had a positive impact with the creation of 110 additional job opportunities, which is excellent news in these challenging times”.
20TH JULY 2013 – The Number 1 Beauty Essence Brand across Asia will be available from today in World Duty Free at London Heathrow Terminal 3. This will be the first time that the brand has launched in Travel Retail Europe and introduces SK-II to a new customer base. Being a well-established brand within the Far East, Heathrow Terminal 3, with the significant numbers of Far Eastern customers who travel through it on a daily basis, is the perfect location to introduce the iconic SK-II brand.
World Duty Free Group provides an unrivalled selection of beauty products to the millions of customers that visit its stores each and every day. Its beauty halls are the showpieces of its retail spaces and provide a unique and prestigious environment for the introduction of luxury brands such as SK-II. As one of the leading travel retailers globally, World Duty Free Group is committed to continuing to offer its customers leading, specialist brands and ensuring that it remains ‘best in class’ for beauty. The travel retailer worked in close collaboration with P&G Prestige, to bring SK-II – the ultimate in luxury skincare – to its Heathrow store. It will be giving the launch its full support and helping customers to discover for themselves, the exceptional SK-II prestige skin care experience.
SK-II’s Unique Journey – From A Chance Observation To a $1.5 billion dollar brand in Procter & Gamble’s Prestige Portfolio
The story began over 30 years ago with a chance observation in a Japanese sake brewery, where the soft, youthful hands of the elderly sake brewers were in stark contrast to their aged and wrinkled faces. This led to the discovery of Pitera™.
From the discovery of Pitera™, SK-II’s Facial Treatment Essence was born. FTE was the first ever essence of its kind when it was launched in 1980. Now 1 bottle of SK-II Facial Treatment Essence is sold every 28 seconds somewhere in the world, with over 30 million bottles sold to date.
A Precious Miracle
Pitera™’s delicate balance of minerals, amino acids, vitamins and organic acids is close in composition to the skin’s Natural Moisturising Factor that we are born with, which is one of the very qualities that make it so precious and one of its kind. Facial Treatment Essence is the one and only product which composes more than 90 percent of Pitera™.
A Power like No Other
Since it was discovered by researchers in the 1970s, Pitera™ has earned a reputation as a powerful ingredient for skin, transforming it across multiple dimensions to crystal clarity. This includes texture, firmness, wrinkle resilience, even skin tone, and radiance.
SK-II goes to great lengths to ensure every drop of Pitera™ produced is of the same, optimal quality. A perfectly controlled process – essentially unchanged for over 30 years – and stringent protocols are designed to provide only the most ideal environment to cultivate the natural derivation of Pitera™, a testament to the uncompromising dedication that goes into crafting this precious ingredient.
Loved by Women
SK-II is loved by celebrity A-listers and has many loyal ambassadors across the globe, including Kaori Momoi (a loyal user for over 20 years), Cate Blanchett, (a loyal user for over 10 years), and most recently Kate Bosworth (a loyal user for over 4 years and who is the face behind the launch in London Heathrow). These women swear by SK-II and were all users and lovers of the brand before becoming ambassadors. For these women beauty is transformative – as skin changes, feelings change and life changes and SK-II is their secret weapon in this life journey to ‘living clear’.
For the latest news and in-depth information about SK-II, please visit http://www.sk2.com
World Duty Free Group invest in supply chain and logistics infrastructure por push into Asia Pacific
15 July 2013 – World Duty Free Group (WDFG) has selected LF Logistics as its strategic logistics partner for the Asia Pacific region, with a logistics hub to be established in Singapore. WDFG and LF Logistics have signed a formal partnership agreement, which will see LF Logistics providing a range of logistics services on an exclusive basis for WDFG.
The main focus of the partnership agreement is to support business development in the region. The Singapore logistics hub will also be used as part of WDFG’s global supply chain network and will support sourcing for the travel retailer’s existing operations in Sri Lanka and India. WDFG’s own Supply Chain and Logistics team operates to the highest standards and has been recognised with various industry awards and accolades during the past three years. The business was therefore seeking a logistics partner that could deliver the same levels of commitment, responsiveness and professionalism, as those demanded of its own teams. “
It was important for us to invest in our logistics infrastructure for the Asia Pacific region ahead of the curve” said Justin Suter, WDFG’s Global Head of Supply Chain and Logistics, “We have made no secret of our ambitions to expand into this region and it is important that we have the foundations in place first.”
“LF Logistics demonstrated to us very clearly that they are not only one of the biggest, but also one of the best logistics services providers in the region. Culturally, we believe there is a strong fit between WDFG and LF Logistics, and their flexibility and professionalism gave us confidence that we can work well together.”
Thean Siak Sin, Senior Vice President at LF Logistics said, “We are delighted to have the opportunity to form this strategic relationship with one of the leading organisations in the travel retail industry. We look forward to using the strength and depth of our logistics skills and bonded warehousing experience, to support WDFG in their growth ambitions.”
MAKE A STYLISH ESCAPE IN SPANISH AIRPORTS WITH MOËT ICE IMPÉRIAL!
Moët &Chandon invites champagne lovers around the world to break free to a stylish escape in summer 2013 with Moët Ice Impérial. An exotic destination in and of itself, Moët Ice Impérial is a groundbreaking take on iconic Moët &Chandon luxury.Three years after its launch, this super exclusive champagne will be available in only a few selected airports in Spain. You will be able to find it during the summer months in the World Duty Free Group Duty Free stores in Malaga, Ibiza, Palma and Barcelona! The Moët Hennessy Travel Retail team will be on hand to help you experience the perfect serve of this fresh, fruity and intense champagne..
The world’s first-ever champagne specifically created to be enjoyed over ice during daytime gatherings in exclusive destinations, Moët Ice Impérial breaks the traditional champagne norms – in style. It perfectly represents the House which has been celebrated for its pioneering approach to sharing the magic of champagne around the globe. Inspired by the House’s unparalleled 270 years of heritage and winemaking savoir-faire, indeed it was only Moët &Chandon who could first innovate this new frontier in champagne!
“We created Moët Ice Impérial to offer a refreshing new champagne experience while remaining true to Moët &Chandon’s centuries of celebrated winemaking style,” commented Benoît Gouez, Chef de Cave of Moët &Chandon. “Intense, fruity and fresh, Moët Ice Impérial is not only the embodiment of summer celebrations, but a new frontier in champagne.”
Speaking on behalf of World Duty Free Group, David de Miguel, Global Head of Liquor comments, “Moet Ice Imperial is an innovative champagne, very stylishly presented and it brings something truly different to the champage sector. It has been extremely well received by customers in our stores and it set to be a best seller through the summer months”.
Victoria’s secret beauty & accesories store opens in London Luton airport in partnership with World Duty Free Group
London Luton Airport – 6/1/13 – Victoria’s Secret, the leading specialty retailer of lingerie and beauty products, has opened a Beauty & Accessories Store in London Luton Airport in collaboration with World Duty Free Group.
The new store which opened on Saturday, June 1st, offers customers access to an assortment of best-selling Victoria’s Secret beauty products including the iconic FiFi Award winning prestige fragrance Victoria’s Secret Bombshell and the latest fragrance Fabulous, in addition to the popular scented, VS Fantasies body care range.
Victoria’s Secret’s unique collection of accessories is exclusive to the Beauty & Accessories concept stores and is perfect for those looking for gifts or wanting to self-induge. For that glam girl-on-the go, expect to find a wide range of Victoria’s Secret branded cosmetic cases, multi-use fashion bags, cross bodies, wristlets and luxury small leather goods and high-tech, high-style business accessories and luggage For the organized jet setter, there are travel wallets in the iconic pink stripe and the VS Jet Set passport covers are available in array of colors and finishes including a pretty pink or wild leopard Saffiano genuine leather, rose gold graffiti or a pink pearlized leather. An assortment of glamour and cotton panties will also be available in a wide range of styles, colors and prints.
So whether a customer is looking for fun and flirty fragrances, skin-loving body care or super stylish Victoria’s Secret branded accessories, they’ll find it all for convenient shopping on the fly.
The design of the London Luton Airport store is contemporary and glamorous. The façade takes a modern approach with a dynamic storefront. The store interior features sophisticated elements such as black cherry fixtures, lit focal walls, a gallery of iconic black and white imagery, and a video wall featuring Victoria’s Secret Supermodel video footage, showcasing products in an environment that’s sexy, sophisticated and forever young.
This is the second Victoria Secret Beauty and Accessories store opened in close collaboration with World Duty Free Group, the first was opened in Stansted Airport in January 2013. Commenting on the launch, Antonin Carreau, Global Head of Beauty at World Duty Free said ‘We are delighted to continue our collaborative partnership with Victoria Secret’s by opening this store in London Luton Airport. We hope passengers enjoy the extensive range of products and the exceptional service offered.’
Rupert Lawrie, Commercial Director, London Luton Airport, commented
‘We are thrilled to welcome such an exclusive brand to our departure lounge. The sophisticated product range at Victoria’s Secret Beauty and Accessories will complement our diverse range of retailers, offering our discerning passengers yet more exciting opportunities to treat themselves or someone special.’
“A fragrance like the first light of day, full of beautiful possibilities”
May 15th 2013 – BOSS JOUR Pour Femme is the sophisticated new fragrance for women from Hugo Boss. The brand has chosen to work in sole partnership with World Duty Free Group to stage the exclusive launch of this unique fragrance through the travel retail sector. World Duty Free Group will be the only retailer worldwide – both in travel retail and the domestic market – of this prestigious new fragrance for a six week period. The fragrance will not be available in the domestic market until 24th June 2013.
Following an initial two week launch period across the Heathrow estate, the fragrance will then be rolled out on the 28th May to all other World Duty Free Group stores across the UK, for an additional four week period of exclusivity.
Speaking on behalf of World Duty Free Group, Antonin Carreau, Global Head of Beauty commented, “This launch is a great example of our partnership approach – working in close collaboration with Procter & Gamble Prestige to bring this world exclusive to our customers. We are supporting this exciting initiative with an unprecedented programme of support and extensive space in our stores”.
In addition to the BOSS JOUR Pour Femme Eau de Parfum in 50ml and 75ml, World Duty Free Group will be offering its customers a full range of accompanying body products – BOSS JOUR Pour Femme Shower Gel (200ml) and BOSS JOUR Pour Femme Body Lotion (200ml).
BOSS JOUR POUR FEMME – The Fragrance
With an elegant composition, BOSS JOUR Pour Femme has been created to reflect three important female facets – inspiration, composure and elegance – all of which are brought together in a beautiful blend of white florals with vibrant citrus. The scent has been created to mirror the three important facets that make up today’s modern woman. The light facet mirrors women’s radiance and elegance; the inspiring facet exudes positivity and optimism; and the composed facet represents female strength.
The Light Facet
The succulent citrus freshness of grapefruit flower and lime emulates the vibrancy of the first rays of light, radiating a positive sense of anticipation.
The Inspiring Facet
An exquisite bouquet of white flowers, with freesia and lily of the valley, lies within the heart of this fragrance, to celebrate femininity and the beautiful variety in every woman’s life. The addition of honeysuckle, known for needing bright lights for its flowering tips, represents the BOSS woman reaching to pursue all the possibilities the day may bring.
The Composed Facet
A richer, muskier finish – with earthy notes of white birch and creamy amber – ensures a feeling of softness and mirrors the unique feminine strength and ability to always approach the day and its possibilities with elegant composure.
BOSS JOUR POUR FEMME – The Flacon
Slim, sleek, and beautifully structured, the elegant and sophisticated BOSS JOUR Pour Femme flacon has been designed to perfectly reflect the perfume. Stylish and light, the bottle is finished off with an elegant crystal cap that brilliantly reflects the light, in turn creating an effect reminiscent of the first light of day. Like every modern woman’s “signature” piece of jewellery or accessory – an item that instantly identifies that look as “hers” – a golden band adorns the flacon, an elegant golden halo that has the power to become truly captivating as it catches the light.
BOSS JOUR POUR FEMME
BOSS JOUR Pour Femme Eau de Parfum 50ml – £39.20
BOSS JOUR Pour Femme Eau de Parfum 75ml – £50.40
BOSS JOUR Pour Femme Shower Gel 200ml – £16.00
BOSS JOUR Pour Femme Body Lotion 200ml – £17.60
10th May 2013 – World Duty Free Group is delighted to announce the exclusive travel retail launch of Dolce&Gabbana The Make Up in its main World Duty Free store at Heathrow Terminal 5, from Friday, 10th May. For the first time in a European airport, passengers will be able to purchase Dolce&Gabbana The Make Up, which is only available in one other non-airport retail outlet in the UK.
The Heathrow Terminal 5 World Duty Free store will present the full complement of products for Nails, Eyes, Lips and Face to bring out the classic sensuality of the Dolce&Gabbana world.
The range available will include the recently launched Perfect Matte Liquid Foundation that was brought to life by brand ambassador Scarlett Johansson in its advertising campaign, and will also include the Monica Lipstick Collection, created in tribute to the Designers’ friend and muse, Monica Bellucci.
Dolce&Gabbana The Make Up can be found adjacent to the Dolce&Gabbana Fragrance counter in the World Duty Free store. Guests to the counter can immerse themselves in the world of Dolce&Gabbana through individual beauty consultations with Dolce&Gabbana The Make Up Beauty Consultants, each trained to provide inspiration and personal recommendations from the collection.
Commenting on this exclusive launch, Debbie Ansell, UK Head of Beauty at World Duty Free Group said, “We’re delighted to be able to launch Dolce&Gabbana The Make Up in our Heathrow store. We’re committed to continuing to offer our customers leading premium brands, ensuring that we remain the ‘best in class’ for beauty. We are confident that this luxurious collection of make-up will perform exceptionally well and will be giving the launch our full support”.
26 April 2013 – This week marks the launch of Whisky Fest, World Duty Free Group’s annual celebration of the world’s most noble spirit. Hosted in World Duty Free, Biza Tax & Duty Free and specialist World of Whiskies stores in 21 airports across the UK, the event runs until 25th June. The activity is also taking place simultaneously in all the travel retailer’s Spanish stores.
Designed to appeal to whisky novices and connoisseurs alike, this year’s event introduces more brands from around the world than ever before. Expert staff are on hand, whose passion for the spirit is matched by their product knowledge, enabling them to offer customers the very best advice.
Throughout the nine-week promotional period, customers will discover numerous offers and special events in support of the vast selection of whiskies available. An impressive range of exclusive bottles, only available in travel retail will be showcased and generous savings of 30% off selected whiskies and 40% off duty free whiskies will be on offer.
Fine, rare and exclusive whiskies are also a key focus during Whisky Fest and for 2013, World Duty Free Group has worked closely with brand partners to bring over fifty exceptional and exclusive malts to its customers. Glen Deveron is a great example of this. An exceptional whisky, 16yr old, 20yr old and 30yr old expressions have been selected and will be exclusively available with World Duty Free Group for one year.
Other UK and world exclusive whiskies include Johnnie Walker Explorer’s Club Collection, Balvenie Triple Cask Collection and Highland Park Einar.
Whisky Fest is being fully supported across the Heathrow estate, with restaurant partners in all four terminals featuring whisky based dishes and cocktails on their menus during the promotional period The event is also being promoted on the World Duty Free website: http://www.worlddutyfree.com/whiskyfest-2013 and the specialist World of Whiskies website: www.worldofwhiskies.com/Whisky-Fest- 2013.php
April 3rd 2013. Today sees the launch of The Balvenie Triple Cask collection to travellers at Edinburgh Airport, Scotland – a fitting choice for this new range of three expressions from the Speyside Distillery.
The launch, in partnership with World Duty Free Group, sees the placement of The Balvenie Chariot on the main concourse of Edinburgh Airport displaying the full range of The Balvenie Triple Cask. Passengers are being given the opportunity to sample the range and, of course, purchase from the collection. Selections from The Balvenie Triple Cask range have also been introduced in World Duty Free stores at London Heathrow, Gatwick and Birmingham Airports, supported by sampling activity, to capitalise on Easter travel.
Supporting the launch, Malt Master David Stewart – creator of The Balvenie Triple Cask range – says: ‘I am delighted that William Grant & Sons and World Duty Free Group have partnered to launch The Balvenie Triple Cask here at Edinburgh Airport – the gateway to Scotland and its distilleries. The creation of The Balvenie Triple Cask has been very special to me and I am thrilled to be here today to see so many passengers trying and enjoying each expression for the very first time.’
Exclusive to travel retail, The Balvenie Triple Cask range comprises 12 year old, 16 year old and 25 year old variants, created to offer travellers the opportunity to discover still more from this collection of handcrafted single malt whiskies.
Nigel Sandals, World Duty Free Group Buying Manager for Liquor in the UK comments: “It’s fantastic that William Grant & Sons has produced The Balvenie Triple Cask range exclusively for travel retail. Balvenie is one of our best selling Malts and we are fully supporting this launch with in-store activations in selected stores across the UK. A good example of what we are doing is provided here in Edinburgh, where we will be sampling this exceptional whisky with our customers from a bespoke Balvenie Tasting Bar in front of our World Duty Free store.’
Adds John Watson, Edinburgh Airport’s Chief Commercial Officer: “We are delighted to support the launch of The Balvenie Triple Cask collection. Edinburgh Airport’s selection of malt whisky is one of the finest in the world and of the highest quality, offering something for all whisky lovers. We are looking forward to working with David Stewart and our friends at World Duty Free to give our passengers the best choice and experience possible when they travel through Edinburgh Airport.”
The Triple Cask range is created by combining The Balvenie that has matured in the three most traditional types of cask – first-fill bourbon, refill bourbon and sherry – in a
large wooden vessel known as a marrying tun. Each expression offers something unique: The Triple Cask 12 year old is elegantly sweet and spicy, with a mellow taste of dried fruits, vanilla and cinnamon; the Triple Cask 16 year old delivers a rich vanilla sweetness alongside hints of toffee and gentle oak; and the Triple Cask 25 year old is deep, rich and complex, with silky oak and spice and an exceptionally long and warming finish.
Alex Warren, Business Development Manager William Grant & Sons adds: “It’s very apt that the full collection is launched here at Edinburgh Airport and we are very grateful to World Duty Free Group for the team’s excellent support and cooperation in allowing fantastically high profile positioning for The Balvenie Chariot and Tasting Bar. WGS is totally committed to the travel retail category and is a firm believer in engaging with the traveller through exclusives and high profile activations such as this – it continues to be our focus for all our brands and we have many more exciting plans for 2013.’
The Balvenie Triple Cask range has an ABV of 40%.
Travellers offered unique Glen Garioch Single Cask bottlings at regional airports
Glen Garioch’s New Year is off to a flying start as a series of exclusive single malt whiskies hand-selected by World Duty Free Group hits the shelves this January.
Aimed at passengers flying from regional airports across the UK, the 11 exclusive Glen Garioch Single Casks were specially selected by staff from World Duty Free store teams at key UK airports including Gatwick North, Gatwick South, Heathrow Terminals 1, 3, 4 and 5, Stansted and the three Scottish airports in Aberdeen, Edinburgh and Glasgow, as well as the Biza store teams in Manchester.
Some of the teams had the chance to visit the Glen Garioch distillery in Oldmeldrum, Aberdeenshire, one of Scotland’s oldest distilleries, to personally hand-select their own individual Glen Garioch Single Cask which will be exclusively available to purchase from each respective airport’s World Duty Free store.
With some casks yielding just 58 bottles each, the World Duty Free range of Single Casks will be a must-have for whisky lovers, enthusiasts and travellers looking for a truly special spirit.
Paul Hunniset, Head of Sales Europe said, “We are delighted to make a great start to 2013 by partnering with World Duty Free Group, who are the industry’s leading travel retailer. Some of the airport teams from around the country sampled many casks during their time at the distillery and embraced the charm of the Highlands and the hand-crafted process peculiar to Glen Garioch.”
“Each cask represents the very essence of Glen Garioch and its artisan origins and air travellers will have the chance to enjoy what is considered the quintessential Highland malt. What makes these bottlings really special is that each World Duty Free store team has personally picked a cask that they believe will provide customers at their own regional airport with a unique taste of the Highlands.”
Nigel Sandals, Buying Manager Liquor, UK at World Duty Free Group said: “Glen Garioch is the epitome of Highland charisma and malt magic in a glass. The distillery produces a beautiful range of single malt whiskies that are enjoyed by our customers across the UK airports. World Duty Free store staff had an amazing experience when they visited the distillery to have the opportunity to try Glen Garioch’s fine selection of handcrafted Single Casks.
“Our customers will have the chance to purchase a Single Cask exclusive to each airport, so they can taste their own Highland experience.”
The Glen Garioch Single Casks come in a range of specially crafted cartons and each bottle is individually numbered and marked as a World Duty Free special edition.
Armani The Crystal Edition. A limited edition fragrance available exclusively in December at World Duty Free
In 1982, Giorgio Armani created his first fragrance for women. Inspired by the rhythmic geometric patterns of Art Deco, the bottle designed by Pierre Dinand is a clear, pure block of sculpted glass adorned with vertical black lines. Light plays a key role: through the transparent design, it illuminates each side of the bottle and the fragrance takes on the colour of liquid amber.
In 2012, Giorgio Armani reinterprets the bottle of his first fragrance. In the hands of master crystal workers in Saint Louis, a block of glass has been transformed into precious crystal, and each step of the process is based on century-old expertise. The Saint Louis Crystal Works is a world of its own, where very little has changed since its creation in 1767. Within the crystal bottle, the fragrance takes on the colour of liquid amber and a black crystal rod allows you to extract the fragrance drop by drop. A celebration of light, this bottle exclusively offers only 100 women in the world the opportunity to rediscover the fragrance created in 1982 by Giorgio Armani.
Giorgio Armani has taken a traditional Chypre accord and wrapped it with a generous garland of flowers. The scents of corollas of narcissi, jasmine flowers, rose petals and tuberoses blend together – fresh, delicate, and heady in turn. They add suppleness and bring clarity and a delightful feminine dimension to the woody character of patchouli and sandalwood. They perfectly illustrate the fragile balance between feminine and masculine, the powerful signature of the couturier’s creations.
The Crystal Edition is an exceptional showcase for this fragrance: the same exacting standards of luxury, Haute Couture, Fine Perfumery and Crystal Glass-making come together to offer a unique object, symbolic of Armani’s expertise.
A celebration of light, this bottle exclusively offers only 100 women in the world the opportunity to rediscover the fragrance created in 1982 by Giorgio Armani. One hundred numbered pieces will be sold in a deluxe coffret containing two 30-ml refills, available in a very exclusive selection of retail outlets.
Two pieces, N°3 and n°8, will be available exclusively at World Duty Free’s store in Heathrow Terminal 5 from the 10th December.
Debbie Ansell, Head of Beauty, World Duty Free Group UK comments: ‘We are constantly seeking exciting, luxurious and exclusive products for our customers and Armani Crystal Edition is the ultimate expression of this. We are very proud of the collaborative nature of our relationship with L’Oreal and the Armani brand and are delighted that we are able to be the first to bring this fragrance to our customers worldwide.’
World Duty Free Group has received the Champion of Champions accolade at the Green Apple Awards for Environmental Best Practice, for our pioneering development of an energy assessment model for concession based retail organisations. The prestigious Champion of Champions award recognises the best overall venture across all categories. The project also won the Retail Green Champion award. World Duty Free Group will also now be considered to represent the UK in the European Business Awards for the Environment in 2013. Several Green Apple Award winners have progressed to win this important international recognition.
World Duty Free Group is committed to making its retail spaces more energy efficient. Our construction team in the UK developed a unique new model for assessing energy consumption in concession retail spaces, from the design stage right through to post occupancy and store operation. This has enabled us to deliver environmentally friendly stores for our airport partners, without compromising the in store experience for its customers and staff.
The case study used for the Green Apple Awards was World Duty Free Group’s walkthrough tax and duty free store in Birmingham Airport. The 2100sqm space was 54% more energy efficient than the previous store and will save £27,000 per year in energy costs. World Duty Free Group has gone on to use this model in two further store developments at Eurotunnel and Gatwick Airport. The mechanical and electrical components were designed by Rediger Ltd.
Commenting on the win Andy Smith, Senior Construction and Design Manager at World Duty Free Group said, “Working in collaboration and partnership with Birmingham Airport was key to the success of this project, because as concessionaires, we have little influence or control over the base building provisions. There was a real willingness from the airport team to work with us to achieve a single goal of a more energy efficient store. The final result is a cool, bold, bright store environment which is a welcoming, comfortable and efficient space for customers and staff alike. We are honoured to have been recognised as the Champion of Champions and to have received the Retail Green Champion award”.
Richard Gill, Head of Market Development at Birmingham Airport concluded, “World Duty Free Group has unrivalled expertise in travel retail and we had confidence in their ability to deliver this more sustainable model of operation. For us, this project represented a positive move towards reduction in overall energy consumption and a clear contribution to our Carbon Reduction Commitments”.
Edinburgh – 4th November 2012 – World Duty Free Group, the leading global travel retailer, today unveiled the exceptional Janet Sheed Roberts Reserve whisky in their Edinburgh tax and duty free store. The Group was fortunate enough to place the winning bid for bottle No.7, when it was auctioned in London earlier this year, on behalf of The Lotus Flower Trust. The money raised has been used to help fund the building of a school and home for physically and mentally disadvantaged children in Ramnagar, India.
This rare 55 year old single malt was created to honour Janet Sheed Roberts, the granddaughter of William Grant, who founded the Glenfiddich Distillery. Mrs Roberts celebrated her 110th birthday in August 2011 and was the oldest woman in Scotland. Sadly she passed away in April and this exclusive bottling seemed an apt commemoration of her remarkable life. Just eleven bottles of the Glenfiddich Janet Sheed Roberts Reserve were released, one to represent each decade of her life.
The bottle takes pride of place in Edinburgh airport’s departure lounge, in front of the World Duty Free store. Everything about The Glenfiddich Janet Sheed Roberts Reserve is unique. The stunning packaging is inspired by some of Janet’s favourite personal items and has been carefully and intricately designed by the country’s finest craftspeople.
The glass bottle was hand-blown by Brodie Nairn of Glasstorm and the stopper has been hand pressed with Janet Roberts’ initials, monogrammed in gold on an aquamarine Cloisonné medallion.
This beautiful bottle is then presented in a luxurious leather covered case, which takes its inspiration from a travel trunk that Janet used to use. It is finished with a Scottish deer horn toggle and lined with bespoke patterned silk. Finally, a hand made, limited edition, original print accompanies the bottle and is signed by the artist, Alison Watt OBE, an Associate Artist to the National Gallery in London.
The whisky is being sold at Edinburgh airport for £50,000 and World Duty Free Group will be donating a total of £70,000 to The Lotus Flower Trust.
Rita Greenwood, Global Travel Retail Director at William Grant & Sons says, “We have been touched by the incredible lengths that World Duty Free Group has gone to in support of this fantastic charity. It has been a real Travel Retail effort with World Duty Free Group buying bottle no.7 of The Janet Sheed Roberts Reserve at auction, Women in Travel leading the campaign to gain funds for the Lotus Flower Trust and so many Travel Retail organisations and individuals involved in Travel Retail coming together to donate and fundraise, to ensure that the Residential School for Special Needs Children was build in Ramnagar. That the story continues in Edinburgh airport is very fitting, as Janet Roberts was the first woman to graduate from Edinburgh University with a law degree. I would like to thank everyone involved, in particular Padraig Drennan and Sarah Branquinho at World Duty Free Group and all of their teams and Edinburgh airport. It has been a great team effort from everyone.”
Sarah Branquinho, Founder of Women in Travel and Chair of Trustees at the Lotus Flower Trust, who returned yesterday from India added, “The opening ceremony of the Janet Sheed Roberts Residential School was incredibly moving. Fifty children with a spectrum of health challenges ranging from cerebral palsy and cleft palates through to Downs syndrome and club foot are already registered to attend.
Many of them took part in a fantastic song and dance programme alongside children from the secondary school in the same grounds, where many of the physically challenged will study.
A further fifty families, some of whom had travelled through the night to get there, came to enrol their children. Women in Travel (WiT), working with Lotus Flower Trust and local NGO USR Indu Samiti, has completed this project which fulfils a desperate need in this remote rural community in a record 13 months – I just wish that everyone who contributed so generously could meet these wonderful children whose lives they have changed”.
Gordon Dewar, CEO of Edinburgh Airport concludes, “Edinburgh Airport is incredibly lucky to have the Janet Sheed Roberts Reserve here, not only because the whisky is so rare, but because it also celebrates the legacy of a Scottish woman who had a fantastic life and spirit. It is also very special as proceeds of the bottle go towards helping improve the lives of disadvantaged children in India via the great work of the Lotus Flower Trust”.
World Duty Free Group Wins ‘Best Marketing Campaign Of The Year’ for WhiskyFest 2011 at Frontier Awards
World Duty Free Group was delighted to win ‘Best Marketing Campaign of the Year by a Retailer’ at the 28th Frontier Awards, at TFWA’s annual conference and exhibition in Cannes.
The Award was presented at last night’s prestigious ceremony and recognises the company for its creative WHISKYFEST 2011 campaign, which was implemented in its stores across ten UK airports. The activity was developed to highlight the Group’s expertise in this sector and showcase its diverse collection of whiskies. The aim of the campaign was to create increased awareness of the breadth of range available in store and also attract new customers to the category.
To extend the reach of its WHISKYFEST 2011 campaign, World Duty Free Group partnered with selected restaurants in the airports to offer whisky based menus and cocktails. Other elements included instore tasting experiences, independent advice from whisky experts and a competition for customers to win an indulgent whisky weekend. This was all underpinned with strong price promotions instore during the eight week campaign period.
The promotion in 2011 was so successful that WhiskyFest was run again in 2012 and extended to include the Spanish region and parts of the Group’s international estate.
London, 10th October 2012 – Leading global airport retailer, World Duty Free Group, an Autogrill Company, has won the tender for the tax and duty free stores at Los Cabos International Airport in Mexico. A five-year contract has been awarded and will see the creation of two core category shops in the airport’s new International Terminal, which is scheduled to open in November 2012.
By 2013, this new Terminal will handle 90% of the total international passenger footfall through the airport. Total passenger numbers in 2011 at Los Cabos airport were 2.8 million (departing and arriving) and Los Cabos itself is among the top three destinations for leisure travellers in North America. The product mix in the new stores will be tailored to meet the specific needs of predominantly Canadian and American passengers.
An 840m² walk-through store will be developed in the Departures Lounge, and additionally it is possible to manage an Arrivals shop of 40m².
Commenting on this latest contract win, Jose Maria Palencia, CEO World Duty Free Group said, “Our company has had a strong presence in Mexico for the past 11 years, with operations in Cancun, Cozumel. We are delighted to have the opportunity to bring our expertise in this market to this new operation in Los Cabos”.
World Duty Free Group, The Estée Lauder Companies and BAA have collaborated to turn Heathrow’s Terminal 3 pink to raise awareness about the importance of breast health and that early detection saves lives.
This event is one of a number of illumination initiatives coordinated by The Estée Lauder Companies’ Breast Cancer Awareness (BCA) Campaign globally to celebrate The BCA Campaign’s 20 year anniversary and to commemorate the life and legacy of Mrs. Evelyn H. Lauder.
World Duty Free Group has brought together Heathrow Terminal 3 and The Estée Lauder Companies to stage the illumination of the exterior of Heathrow’s Terminal 3, the bridge from the car park, the approach from the Heathrow Express station and the interior of the World Duty Free store as well as coordinating the other Heathrow retailers to create a world exclusive holistic airport and airport retail approach in support of the pink theme, throughout the entire Terminal.
Mr William Lauder, Executive Chairman of The Estée Lauder Companies travelled to the World Duty Free store in Heathrow T3 this afternoon to officially ‘switch on’ the airport illumination. World Duty Free Group CEO, Jose Maria Palencia, said: “We are immensely proud to be able to offer our support to the 2012 BCA Campaign and delighted that our close partnership with Heathrow has enabled us to stage this unique experiential activity, which will be seen by the 6 million people that use the airport and our store during October.”
World Duty Free Group, London Heathrow airport and the Estée Lauder Companies partner together in support of the 20 year anniversary of the Estée Lauder Companies’ breast cancer awareness campaign
London, 9 October 2012 –World Duty Free Group, The Estee Lauder Companies and London Heathrow Airport are proud to announce a “Trinity Partnership” to illuminate Heathrow Terminal 3 and its retail offering in pink lights to raise awareness about the importance of breast health and that early detection saves lives. This illumination event joins many other illumination initiatives coordinated by The Estée Lauder Companies’ Breast Cancer Awareness (BCA) Campaign globally to celebrate The BCA Campaign’s 20 year anniversary and to commemorate the life and legacy of Mrs. Evelyn H. Lauder. Evelyn Lauder, Pink Ribbon co-creator and BCA Campaign and BCRF Founder, demonstrated incredible courage and determination to defeat breast cancer through education and medical research.
The 2012 BCA Campaign’s bold and empowering message is:
Courage. Believe in a world without Breast Cancer.
Know we’re here until it’s true.
One of the most visual elements of 2012’s BCA Campaign is the illumination of monuments, landmarks and buildings all over the world in glowing pink lights. Leading travel retailer World Duty Free Group has brought together Heathrow Terminal 3 and The Estée Lauder Companies to stage the illumination of the exterior of Heathrow’s Terminal 3, the bridge from the car park, the approach from the Heathrow Express station and the interior of the World Duty Free store as well as coordinating the other Heathrow retailers to create a world exclusive holistic airport and airport retail approach in support of the pink theme, throughout the entire Terminal.
Mr William Lauder, Executive Chairman of The Estée Lauder Companies travelled to the World Duty Free store in Heathrow T3 this afternoon to officially ‘switch on’ the airport illumination. Joining him were Jose Maria Palencia, CEO of World Duty Free Group and Retail Director Muriel Zingraff- Shariff of Heathrow.
Speaking to assembled guests, Mr William Lauder stated, “I am honoured to dedicate this year’s BCA Campaign to my mother, Evelyn Lauder, a courageous pioneer. We are proud to look back at the enormous progress that The Estée Lauder Companies has made over the last twenty years in educating millions of people globally about the importance of breast health and by raising significant fund for research to find a cure. We value the support and involvement of both World Duty Free Group and Heathrow in this year’s BCA Campaign, which will help us continue to reach countless people with our lifesaving awareness message”.
Jose Maria Palencia stated, “For the past 20 years The BCA Campaign has been devoted to defeating breast cancer through education and fund raising for medical research. We are immensely proud to be able to offer our support to the 2012 BCA Campaign and delighted that our close partnership with Heathrow has enabled us to stage this unique experiential activity, which will be seen by the 6 million people that use the airport and our store during October.”
Heathrow’s Retail Director Muriel Zingraff-Shariff adds; ‘as the UK’s hub airport, London Heathrow Airport is committed to giving all its passengers unique and memorable experiences during their journey through the airport. We are proud to show our support for this very worthy cause in an interesting way and to be part of this Trinity Partnership with
World Duty Free Group will operate 240 outlets in 32 airports across the USA after reaching an agreement on the acquisition of HMSHost’s retail operations.
This expands the Group’s network of stores by more than 70 per cent and is another major step forward in its international expansion, after integrating the retail businesses of Aldeasa and WDF.
The stores in 32 locations across the USA from the Atlantic to the Pacific, will join WDFG’s existing 325 outlets in 21 countries, across 5 continents.
Padraig Drennan, has been appointed President of World Duty Free Group North America to oversee “a seamless transition” of former HMSHost stores into the new retail organization.
With the addition of the stores at locations which include 7 of the 10 largest airports in the United States and at iconic sites such as the Empire State Building and the Houston Space Center, the company will have a total of 565 retail outlets worldwide.
World Duty Free Group has opened a new Fashion store at Tenerife South Airport dedicated to the latest trends, and featuring the Autumn/Winter collections for 2012/13 of brands such as Hugo Boss, Armani Jeans, Desigual, Tommy Hilfiger and Lacoste. The new store also introduces Diesel to World Duty Free Group’s portfolio and includes accessories and clothing for men and women.
The Moodie Report’s weekly e-zine feature, The Front Line, this week features one of our customer service heroes from Barcelona’s El Prat Airport. Marta Martinez Escala is a wine specialist in World Duty Free Group’s The Shop and was an early winner of the Spanish region’s internal incentive programme. She is dedicated to delivering fantastic customer service and to spreading her extensive product knowledge to customers and colleagues alike. You can read all about Marta’s approach to her work here: http://edition.pagesuite-professional.co.uk/Launch.aspx?EID=0b87f597-3b21-4762-8786-89dd5f22c3cc
One of the finest Caribbean rums, Siglo de Oro by Brugal, will tempt discerning Spanish palates following its exclusive launch at the Brugal Bar in Terminal 4 of Madrid Airport on 13th September 2012.
Brugal, producers of the #1 rum in the Caribbean, has chosen to relaunch this newly redesigned expression exclusively to European travel retail and the Brugal Bar will be the first and only place where the rum is available in travel retail for the first six months after its launch. Designed to build on the traditional market for rum in Spain, Siglo De Oro will meet growing consumer tastes for super premium rums.
Mariska van Beukering, Marketing Manager of Maxxium Travel Retail, said, “We have chosen Madrid Airport for the launch of this product in travel retail as the regular Spanish traveller is well acquainted with Brugal rum and will appreciate the special qualities of Siglo de Oro’s unique maturation and crafting. Brugal is already the number one rum consumed in Spain and we hope to build on its reputation and standing with this new product in the range.”
Siglo de Oro was created in 1988 to celebrate the 100th Anniversary of the Brugal Family Legacy passed down by D. Andrés Brugal Montaner, a Catalán entrepreneur who created, in Puerto Plata, the most desirable and premium rums in the world.
David de Miguel, Global Head of Liquor and Tobacco, World Duty Free Group had this to say about the launch: “We are very pleased to be working closely with Brugal on the exclusive launch of Siglo De Oro. Siglo de Oro, as a premium product among Brugal rums, will be a welcome addition to the range of high quality products that we take pride in offering to our discerning customers. Furthermore The Brugal Bar is the perfect environment for such a launch as it is the ideal place for customers to discover the Brugal brand and for rum connoisseurs to find something special and new.”
In the year 2002 during the celebration of the 40th World Selection of Spirits & Liqueurs, Brugal Siglo de Oro obtained the Gold Medal for inimitable quality, awarded by the International Institute for Quality Selections in Brussels, one of the highest recognitions known to the distilled spirits market.
Today, Brugal Siglo de Oro remains one of the most exclusive rums created by the Brugal family Master Blenders. It is produced just once per year and quantities are limited. Each and every bottle produced passes through the expert hands of the ‘Maestro Roneros’, who belong to the fourth and fifth generations of the Brugal family’s Master Blenders.
“The Warehouses of Ron Brugal have over 250,000 casks aging under constant supervision and expert care. Brugal Siglo de Oro is a unique blend of rums which has matured over time in American white oak casks. The basis of its formulation is the oldest used by any Caribbean rum producer,” remarked Franklin Báez Brugal, President of Brugal & Co.
The essence of Siglo de Oro rum is a meticulous selection of eight year old reserves. Following formulation, the liquid returns to American white oak casks for a similar period of time. With this process of double maturation, the reserves achieve an exquisite 16 year old blend. For this reason, connoisseurs often confess that Brugal Siglo de Oro is a masterpiece, to be savoured and enjoyed on special occasions.
World Duty Free Group marked the grand opening of its first North American World Duty Free store with the second release debut of Generations Glenlivet 70 year old, a Second World War era single malt whisky, exclusive to the store until November.
In addition to its ‘Connoisseur Collection’ offering the finest selection of premium whisky in North America, YVR’s World Duty Free has the largest duty-free beauty department in North America. It includes an extensive range of premium products and brands such as Sisley, Crème de la Mer, La Prairie, Chanel, Dior, Lancôme and Estée Lauder.
The new walkthrough store will also feature many of World Duty Free Group’s signature concepts such as a Tasting Bar and its innovative in store entertainment and digital marketing solution, ‘Contentainment’. Helping and encouraging customers to ‘try before they buy’ and capturing customer interest with high visibility technology are key elements of successful customer engagement.
The Hermes store, which became operational earlier this year under the World Duty Free banner, is the only duty-free Hermes in Canada. The refurbished ‘Thinking Canada’ specialist souvenir store offers one-stop shopping for an extensive range of Canadian products, and a new Collection concept store, offers a selection of luxury watches and jewellery, meets the customer demand for more premium brands in this category.
“Welcoming North America’s first World Duty Free store and one of the world’s oldest whiskies to YVR are testaments to the strong partnerships in place here to create a successful retail program,” said Larry Berg, President and CEO, Vancouver Airport Authority. “Offering premier duty-free retail is a key component of our strategy to remain the gateway airport of choice for international passengers visiting British Columbia and beyond.”
London – 13 September 2012 – Today marks the official launch for World Duty Free Group’s newly developed store in Gatwick Airport’s South Terminal, which has been transformed into the largest ‘walk through’ in the Group’s European operations. This dramatic new retail space incorporates a number of innovative features and travel retail ‘firsts’ and has been designed to deliver an exceptional in store experience for the passenger and the very best customer engagement for brand partners.
Commenting on the new store, Jose Maria Palencia, CEO of World Duty Free Group said, “We are very pleased with what is our largest and most innovative walkthrough store within the World Duty Free Group and we are absolutely delighted with the customer response and growth in sales that we have experienced”.
Stewart Wingate, CEO of Gatwick Airport adds, “When passengers come to the UK’s second largest airport they expect high standards of customer service, modern facilities and contemporary retail brands. This impressive new retail store is providing our passengers with a fantastic welcome and shopping experience as they arrive into our departure lounge, offering a much wider choice of sought after brands that appeal to everyone, from passengers travelling on business, to families and children. It is an exciting day and one that demonstrates how far this airport has come”.
The 2830m2 store has been repositioned to welcome passengers as they enter the departure lounge and is easier to navigate with its newly introduced walk through format and clear sight lines across the retail space.
At the store entrance, passengers firstly enter the liquor area and are welcomed with a striking tasting bar, which brand partners can utilise for in store theatre and product sampling. A new feature here is the introduction of a Digital Display Bar Fascia, which can display panoramic or multi screen content.
Within the liquor area, World Duty Free Group has incorporated its specialist wine concept; Wine Collection – Rare & Vintage, to help drive sales across its impressive range of premium and rare wines. This is its third execution of this specialist feature, the other two being in LHR T5 and T3. Strong personalisations from brands such as Smirnoff, Absolut, Hennessey, Jura and American Whiskey create real focal points within the category.
Another key feature is that of the Tobacco Display Area (TDA). Developed in partnership with Japan Tobacco International, this is the largest TDA to date for the Group and includes feature areas for the various cigarette brands, as well as a cigar humidor and dedicated till point.
The showpiece of the store is the 1086m2 beauty hall, which delivers real depth of range, product choice and unique features. The main tri axis brands are sited on the perimeter of the store and have their own bespoke ‘bays’ or boutique areas. Here customers will find Chanel’s prestigious ‘Espace’ concept – the third one to be installed in a World Duty Free store. Dior has introduced a new look and feel for its retail area, as has Biotherm with a new look counter. Bare Minerals, a new brand for World Duty Free Group, has introduced its first ever personalisation in travel retail. Other new brands include Laura Mercier, Kiehl’s, OPI, Sisley, La Prarie, Jo Malone, Bobbi Brown, Crème de la Mer and Philosophy.
The store offers the perfect environment for World Duty Free Group’s ‘Contentainment’ concept and hosts digital entertainment technologies that surpass anything that has been installed to date.
A 24 screen LED Digital Feature Wall dominates the main Expo Space, where brand partners can work with World Duty Free Group to stage innovative and experiential digital marketing and promotional activity. Various interactive applications, such as digital points of sale help engage and inform customers in a very accessible and relevant way.
The luxury category boasts the largest sunglasses area in the Group’s stores worldwide. Developed in response to customer demand, it has already delivered a very strong performance. Over 1,900 facings showcase 44 brands, with the Rayban personalisation being the first of its kind in the UK. A unique new feature for this category is the inclusion of interactive iPad screens to help customers experiment with different sunglass styles on photographs taken of their own faces. These can also be shared with others via Facebook and Twitter.
Other ‘firsts’ in this area include the new Swatch furniture, which includes a unique ‘gravity feed’ system on the self-select unit. World Duty Free Group is the first travel retailer in the world to have this.
The customers’ journey through the store space concludes with an extensive Confectionery area incorporating the Group’s first personalisations for Chupa Chups and Jelly Belly. An extended M&M range is featured as part of a Tasting Event Column, where customers are able to ‘try before they
London, 13 September 2012 – World Duty Free Group has completed the final stage of its store redevelopments at Manchester Airport, with the conversion of its remaining Alpha Airport Shopping store in T3 to a Biza Tax & Duty Free store.
The Biza travel retail brand was specifically developed for Manchester Airport and the first store was launched in Terminal 1 in May 2008 to replace the former Alpha Airport Shopping store. This was followed by the refurbishment and rebranding of the T2 Alpha store in October 2009, making it the second Biza Tax & Duty Free store in the airport’s retail portfolio.
The T3 store has now been completely refurbished and the retail space slightly increased from 496m1 to 557m1. This has helped create a less cluttered store and introduced clearer sight lines for the customer across the various categories.
Commenting on the redevelopment, Jose Maria Palencia, CEO of World Duty Free Group says, “We are very proud of what we have achieved, working in very close partnership with the team at Manchester. We have delivered a great looking environment to meet the customers’ needs and maximise their in store experience”.
An extended liquor area at the front of the store features twenty-five new lines including Chase Vodka, Chase Gin and Bulldog Gin. Some striking brand personalisations and a strong offer in champagnes and wines have added points of interest and depth of range to this category.
As in all its new and refurbished store developments, World Duty Free Group has installed a Tobacco Display Area (TDA) to comply with current and future tobacco legislation.
Within the beauty area which is sited on both sides of the in store walkway, World Duty Free Group has been able to deliver more extensive ranges and product choice for its customers. Seven strong personalisations from Chanel, Dior, Clarins, Estee Lauder, Lancome, YSL and Clinique have been introduced, to help engage customer interest and drive category sales. Within the luxury area, clearer sightlines have been created and new brands added. Since the refurbished store began trading on 11 August, sunglasses spend has increased by 66%.
The confectionery area benefits from easy access from the main walkway, whilst tax-free is sited in a very visible area at the end of the passenger journey and close to the main till banks.
Ken O’Toole, Chief Commercial Officer for the Manchester Airports Group (MAG) concludes, “The Terminal 3 store is the last piece in the Biza puzzle at Manchester Airport and we are confident that the 2.6m passengers who travel through this terminal every year will be impressed with the new look. We are committed to ensuring that all of our airside facilities offer the best service and products to suit a range of budgets and passengers’ needs.
World Duty Free is an important retail partner for the Group and it is testament to the relationship between us that this new store will follow in the success of Terminal’s 1 and 2.”
Today marks the official launch for World Duty Free Group’s newly developed store in Gatwick Airport’s South Terminal. An investment of over £4 million has transformed the tax and duty free store into the largest ‘walk through’ in the Group’s European operations. This dramatic new retail space incorporates a number of innovative features and travel retail ‘firsts’ and has been designed to deliver an exceptional in store experience for the passenger and the very best customer engagement for brand partners.
Commenting on the new store, Jose Maria Palencia, CEO of World Duty Free Group said, “We are very pleased with what is our largest and most innovative walkthrough store within the World Duty Free Group and we are absolutely delighted with the customer response and growth in sales that we have experienced”.
Stewart Wingate, CEO of Gatwick Airport adds, “When passengers come to the UK’s second largest airport they expect high standards of customer service, modern facilities and contemporary retail brands. This impressive new retail store is providing our passengers with a fantastic welcome and shopping experience as they arrive into our departure lounge, offering a much wider choice of sought after brands that appeal to everyone, from passengers travelling on businesss, to families and children. It is an exciting day and one that demonstrates how far this airport has come”.
World Duty Free Group CEO, Jose Maria Palencia has launched ‘Thinking Scotland’ in Edinburgh, the travel retailer’s most recent interpretation of their ‘Thinking’ retail concept. This specialist souvenir store has taken its influence from the ‘Thinking’ stores located in Spain and Canada, where quality souvenirs and gift items are offered alongside regional foods, confectionery and liquor.
A ‘sense of place’ is one of the key elements of the ‘Thinking’ proposition and involves introducing design details and a product mix to the store, which are reflective of the locality or region. In the case of ‘Thinking Scotland’, iconic Scottish features have been used within the store fixtures, such as aged whisky barrels and an interpretation of the stonework used in many of Edinburgh’s distinctive buildings. This is the first of the UK ‘sense of place’ stores to also offer spirits and customers can browse the significant range of malt whiskies that are available. Many new souvenir and gift brands have been introduced, with the emphasis on Scottish and locally produced products.
World Duty Free Group has completed the final stage of its store redevelopments at Manchester Airport, with the conversion of its remaining Alpha Airport Shopping store in T3 to a Biza Tax & Duty Free store. The Biza travel retail brand was specifically developed for Manchester Airport and the first store was launched in Terminal 1 in May 2008 to replace the former Alpha Airport Shopping store. This was followed by the refurbishment and rebranding of the T2 Alpha store in October 2009, making it the second Biza Tax & Duty Free store in the airport’s retail portfolio. The T3 store has now been completely refurbished and the retail space slightly increased to help create a less cluttered store and introduce clearer sight lines for the customer across the various categories.
World Duty Free Group Sales and Service Specialist Jose Rodrigo, from Gatwick’s South Terminal is the star of The Moodie Report e-zine’s Front Line feature this week. Jose has demonstrated exceptional travel retail credentials during his career at World Duty Free Group over the last 15 years: product knowledge is his passion and his forte, and he’s on a mission to share that with customers and colleagues alike. He has also been the recipient of Employee of the Year in the past, and you can read about this achievement and his own outlook on airport retailing with World Duty Free Group in The Moodie Report e-zine here: http://edition.pagesuite-professional.co.uk/launch.aspx?referral=other&pnum=&refresh=9t1QC08p3a0L&EID=a5361796-1d23-4e97-a01a-82ef1f2be3c5&skip=
The Board of Directors has named Rafael Arias Salgado as the new non-executive Chairman of the company, succeeding Javier Gomez-Navarro, who will continue as World Duty Free Group board director.
World Duty Free Group has strengthened its management with the appointment of Sr. Salgado who will be able to contribute from his extensive experience of the retail sector.
World Duty Free Group was been voted top travel retailer for Beauty worldwide in a major survey of brand owners for its operations at London’s Heathrow Airport in The Moodie Report’s annual Dreamstore e-publication. The report notes that our stores at the airport offer a ‘unique brand experience for travellers and a premium site for customer interaction with brands.’.Spirits & Wines was also a category in which WDFG was praised, as were our operations at Barcelona and Madrid’s Terminal 4 for ‘the overall sunglasses shopping environment, partnership in fixturing and promotion initiatives and shared best practices in supply chain’.
The full e-zine can be read here http://www.moodiereport.com/document.php?c_id=6&doc_id=30662
World Duty Free Group has secured the concession to open two duty free shops in Jamaica’s Sangster International Airport. The first 110m2 store is located in the central departure lounge and is dedicated exclusively to perfumery and cosmetics. Another 510m2 ‘walk-through’ store in the East Terminal offers a wide range of products including wine and spirits, perfumery, cosmetics, tobacco and travel accessories.
Sangster International Airport, one of the largest and most modern airports in the Caribbean, is also an important hub for many airlines operating in the region, with capacity to receive 9 million passengers per year. The airport is located in one of the most important tourist areas in Montego Bay, where last year it received over 3 million passengers.
Our new corporate brand identity was launched today and this marks the culmination of the rebranding process for World Duty Free Group. The graphic elements have been designed to represent our approach which is based upon partnership, flexibility, adaptability and innovation; the lines within the logo have been inspired by the architecture in contemporary airports which are of course our core business environments!